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Extended Stay America - Houston - Galleria Westheimer
- Hotels
- Houston, TX
About this business
Location details
4701 Westheimer Rd., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reserved room and nothing available even with a reservation
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Wasnt happy about my stay here at all and was completely unsatified with the hotel as well as the staff!
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Well I booked king size room. But they gave me queen size since all king size rooms were occupied.
Business response:
Thanks for choosing us. Please accept our sincere apologies as we couldn’t provide you with the room of your choice. Your feedback for the has been discussed with the concerned team to take the appropriate steps preventing these issues from happening again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Outdated in every aspect! No coffee packets, no glass/cup, no shampoo/conditioner, OLD everything in the room (tv was fine). Uncomfortable bedding. And I’m not someone who’s high maintenance but this was just unacceptable! Should be one star! I’ve stayed at other extended stay america’s and had a higher expectation. 2 large thermos of coffee, granola bars, and oatmeal packets were presented in the name of “breakfast included”. When I asked for milk for oatmeal, I was told to use the non-dairy coffee creamer that was there fo... read more
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, your feedback in regards to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new offerings. We hope you will consider a future stay as we would welcome the ... read more
DISGUSTING We checked in our first night and got to our room that smelled like weed, it was late and we needed to eat so we left it and said something the next day. Well they apparently didn’t have any open rooms so we had to wait till the next day. The room was nasty and didn’t look like it was ever cleaned well.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
The toilet overflowed one morning- it was NOT stuffed with paper or anything else. I used the available towels to clean it up. It was repaired and housekeeping did clean the floor as requested but did not leave replacement towels, which I had to go down to the front desk after I returned for the night to get. Also, and this is not necessarily just the hotel's issue, but it rained and made it impossible to leave the hotel on foot due to high water or mud. I was told upon check-in that the Grab-and-Go breakfast included orange... read more
Business response:
Timothy, thank you for choosing to stay at our hotel and for sharing your comments. We are disappointed to read about the numerous issues you encountered and the inconvenience they caused. Please accept our apologies for failing to deliver the exceptional stay you deserved. All feedback is taken seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you back this way. Sincerely, Hotel Management
A unica coisa positiva foi a localizacao, o atendimento deixou a desejar, pedi um travesseiro a mais, simplesmente falaram que nao tinha. Eu nao voltaria.
Business response:
Jonas, thank you for the feedback about your stay at our hotel. We are sorry to know there were some concerns during your stay. To make sure this doesn't happen again, we are actively working with our staff to improve our guest experience. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management
OK for the money, but pretty dumpy. The “breakfast” was a joke and internet didn’t work. Also, they refused the allow me to check in prior to the 3pm Check in (I arrived at 2pm). I left my bags at the front desk while I went to a meeting. When I returned there were articles missing from my bag. Of course no one knew anything about it.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. The security of our guests and their property is of utmost importance, and it is extremely concerning for us to read your comments about theft. All reports of missing items are taken very seriously and steps are taken to investigate all claims, big or small. Please be assured that we are doing everything in our capacity to investigate this matter and resolve it as soon as possible. If we may be of any further ... read more
Dirty and old I checked in so the room amen checked out. It was dirty and old. I’m surprised actually you ha e this on your list. As I have always trusted you guys but this was bad.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria Westheimer
How is Extended Stay America - Houston - Galleria Westheimer rated?
Extended Stay America - Houston - Galleria Westheimer has a 3.3 star rating with 2,145 reviews.
When is Extended Stay America - Houston - Galleria Westheimer open?
Extended Stay America - Houston - Galleria Westheimer is open now. It will close tomorrow at 12:00 a.m.