This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Furniture good condition, CLEANING NOT GOOD, inside bedroom looks good but, not detailed attention, outside bedrooms always trash on floors, elevator dirty. The entrance is very important and must give a good impression, I’ve been there several days and lot finger prints on glass doors, looks not clean frecuently. Personal at front desk very professional attention, always nice.
Business response:
Emilio, thank you for evaluating your stay with us. We’re glad to know you were impressed with the service you received from our front desk associate, but we’re sorry for not meeting your expectations with our cleanliness. Please be assured that we have shared your feedback with our housekeeping team in order to be more diligent with our efforts. We appreciate your valuable feedback and look forward to your next visit at Extended Stay America. Sincerely, Hotel Management
The kitchen facility was the best part of the hotel. Most of the appliances were damaged.
Business response:
Simi, thank you for your feedback. It’s a pleasure to know you had a pleasant stay and that you liked your comfortable accommodation with a kitchenette. We have taken a note of your feedback with regards to our in-room amenities and will be shared with the appropriate team to improve our future guests’ experiences. We hope you will return so we can make it up to you. Sincerely, Hotel Management
The rooms were comfortable & clean, however, service was poor & breakfast consisted of coffee & meal bars.
Business response:
Joe, thank you for staying at our hotel. We are pleased to know you enjoyed our well-appointed accommodation, but we are sorry for the service issue you experienced and that you were unhappy with our grab-and-go breakfast offerings. Your comments have been shared with the brand leaders. Also, your feedback will be used to improve our service moving ahead. We hope to have another opportunity to welcome you back soon for an even better experience. Sincerely, Hotel Management
Not to bad for the price Hotel is just ok. Not fancy but that's what you get for the cheap price. I stayed 4 days for work. Area is nice and parking was great but the entrance was a lilttle dirty. As you walk in the lobby and hallways smell nasty!!!! Front desk check was really nice and friendly. Room as you walked in smelled nasty but room did look clean. Love the kitchen and bed was comfortable. Over all it was a decent stay
Business response:
Sandra, thank you for reviewing your stay. We’re glad to know you were impressed with our location and that the service provided by our stay met your needs. However, we’re sorry for the odor issue you experienced while you were here. Your feedback has been shared with our housekeeping team, and we’re working with them so we can redouble our efforts to remove the smell from our property. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Rude male clerk Rude clerk
Business response:
We apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Perfect for a 1 night stay
Business response:
Thanks for sharing the nice review about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
I love everything about it. It’s very clean and the employees is very helpful
Business response:
Thank you for taking the time to post a nice review of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
I felt the parking lot needed a bit more lighting, there were people in the shadows when I arrived to check in. The room I stayed in had an eerie smell to it and the tub drain had hair in there.
Business response:
Rick, thank you for being our guest. We are sorry for the issues you had in the parking lot and that your room had an odor. We have made a note of your feedback and have shared it with the respective team so that we can better serve our future guests. We hope we have the opportunity of hosting you back again for a much more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 4.2 star rating with 1,131 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.