Extended Stay America - Houston - I-10 West - CityCentre

Business response:

Joe, thank you for staying at our hotel. We are pleased to know you enjoyed our well-appointed accommodation, but we are sorry for the service issue you experienced and that you were unhappy with our grab-and-go breakfast offerings. Your comments have been shared with the brand leaders. Also, your feedback will be used to improve our service moving ahead. We hope to have another opportunity to welcome you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Sandra, thank you for reviewing your stay. We’re glad to know you were impressed with our location and that the service provided by our stay met your needs. However, we’re sorry for the odor issue you experienced while you were here. Your feedback has been shared with our housekeeping team, and we’re working with them so we can redouble our efforts to remove the smell from our property. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management 

Business response:

We apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management 

Business response:

Thanks for sharing the nice review about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice review of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Rick, thank you for being our guest. We are sorry for the issues you had in the parking lot and that your room had an odor. We have made a note of your feedback and have shared it with the respective team so that we can better serve our future guests. We hope we have the opportunity of hosting you back again for a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Jackie, thank you for staying at Extended Stay America. We are pleased to know you overall had a pleasant stay and we hope to have an opportunity of hosting you back for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your nice experience at Extended Stay America. It’s always our attempt to provide a clean, comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management