Extended Stay America - Houston - I-10 West - CityCentre

Business response:

Frank, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Suzanne, thank you for staying with us. Although you liked our convenient location, we are sorry for the issues you had with our facilities. Your feedback is valuable as it will help us improve moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Charles, thank you for staying with us. We are glad to read you liked our affordable rates and well-kept property and that our location was convenient for your needs. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Jay, thank you for being our guest at Extended Stay America and for appreciating our excellent staff. We are glad you found us to be a great value and that you also enjoyed our pet-friendly feature. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for your review of Extended Stay America. We are glad we exceeded your expectations and that your client had a great time here. We hope to have the opportunity to welcome you for a future visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are happy to know your stay with us was comfortable and that you were impressed with our top-notch service. We have taken a note of your feedback in regard to our breakfast offerings as we plan any changes to our selections. It was a pleasure to have you as our guest, and we hope to be your hotel of choice next time you are in this area. Sincerely, Hotel Management 

Business response:

Wanda, thank for choosing Extended Stay America, and it's nice to know you enjoyed your overall stay with us. However, we are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We hope you will stay with us again soon. Sincerely, Hotel Management 

Business response:

Richard, we can’t thank you enough for the perfect rating of Extended Stay America. Our entire staff strives to provide an exceptional experience for each guest, and we are delighted to see we succeeded in making this happen for you. We look forward to being of your service again whenever you are back here. Sincerely, Hotel Management