Extended Stay America - Houston - I-10 West - CityCentre

Business response:

David,thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. ​​​​​​​Sincerely, Hotel Management 

Business response:

Qin, thank you for being our guest at Extended Stay America. We're glad to know you liked your well-appointed room and that you found us to be at a fair price.We appreciateyou recommending us to future guests. We look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you liked our associates, we are sorry for the issues you experienced and regret the inconvenience it caused. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, your feedback will be shared with the appropriate team so that we can improve our future guest's experience. We value your business and truly hope you will give us another chance to pr... read more

Business response:

Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

It's a pleasure to read your fantastic review about Extended Stay America.Our goal is for every guest to have a great experience, so we are delighted to know you thoroughly enjoyed your time with us. We'll be sure to share your compliments with our team.On behalf of everyone here, we invite you to stay with us again the next time you visitHouston. ​Sincerely, Hotel Management 

Business response:

Shakeitha, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Alicia,thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your stay with us and were especially impressed by the service provided by our knowledgeable associates. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Alicia, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management