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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
great service, very independent! Great, I love the independence, fantastic stay! It was very accommodating to see that I could be very independent with my stay !
Business response:
I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Pleasent place to stay Main problem I found was having to ask for Coffee pot, coffee and anything for the kitchen. Did wish that things were in the room for eating. Also did not get towels replaced during the stay without asking. Most places I have stayed towels were replaced each day. Also only Chocolate Muffins available, I do not eat chocolate.
Business response:
Thank you for providing us with details about your stay. Please accept our apologies that our amenities were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. I discussed your comments with the team, and I will be retraining our front desk staff to ensure we are clearly communicating our amenit... read more
Hotel was quiet, room was clean, staff was polite. Overall stay was fine, would recommend.
Business response:
The feedback provided in your review is much appreciated. It’s great to read that you enjoyed our friendly customer service as well as our comfortable rooms. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Good one night stay. It was not a hotel we would have picked for ourselves. We stayed there because it was where my brother had chosen to stay for cost. Is in a construction zone. Nose was not a factor. The tiny street you use to get in the parking lot is unmarked. We missed it trying to get in and had to go around the block. For a one night stay it was fine. Continental breakfast in the morning is prepackaged items and apples and oranges. It did the trick.
Business response:
Thank you for your recent review of your stay. I apologize that our location was difficult to find. I discussed your comments with the team, and we are making sure we give accurate instructions on how to get to our hotel so your experience is not repeated. Still, I am glad to read that you had a positive stay overall. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Midweek travel The remote for the TV was missing and the room did not smell clean.
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize that your stay failed to meet your expectations. I met with the staff, and we will inspect all rooms thoroughly prior to guest arrivals to ensure that the issues you experienced are not repeated. Your feedback is very important to us, so thank you for sharing. We would love to have another chance to provide you with a better experience the next time you're in town.
It was clean and adequate. It was some trouble to get the kitchen items in order to cook. And there was only one teeny squeeze pack of dish soap (which seemed ridiculous). It would have been nice if there had been a plastic scrubber of some sort.
Business response:
Thank you for the feedback about your stay at our hotel. Please accept our apologies that our dishware was not to your expectations. Moving forward, I will look into improvements we can make regarding our kitchen items. Still, I am glad we were able to accommodate your needs with a satisfactory stay. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
good and comfortable stay was comfortable stay, the manager from Extended stay, Taha, really took care of everything. gave us all the crockery, silver ware, coffee pot and anything else we needed. extremely friendly and helpful
Business response:
I appreciate you taking the time to write a review of your experience with us. I am glad to read that we were able to accommodate your needs with a comfortable stay. I truly appreciate your kind comments regarding our friendly and accommodating staff. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 4.2 star rating with 1,131 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.