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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was great. They need to replace the beds with softer ones. The beds were hard as a rock.
Business response:
Brenda, it was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you had a comfortable stay and our facilities were adequate to your needs. Thank you for taking time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management
Simple and clean hotel w a competitive rate. Pleasant. Quick check in, fast internet and clean towels and blanket. Check in and check out personnel were courteous. This is a budget hotel, so I didn't expect anything other than a nice shower, a comfy bed and a clean room. I got all that. Used the hotel to sleep only and had my bfast elsewhere. Ended up paying $80 as opposed to $280, and slept just as well. If you are on a budget and dont expect thrills, this is an ok option.
Business response:
Luiz, thanks for reviewing our hotel. It is a pleasure knowing your stay with us was overall comfortable and that you liked your spotless room and the service we offer. We hope to welcome you back to another much satisfying experience when in the area. Sincerely, Hotel Management
No wake up call. Parking was a little crazy. I survived..
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Business response:
Lativiya, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Hotel was good. Location would have been difficult to find without GPS.
Business response:
Lisa, thank you for staying at Extended Stay America. We are glad you had a nice time with us. That being said, we are sorry if any inconvenience was caused while you were here. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for your review. We are glad your overall stay was satisfactory. We hope you will give us another chance to serve you much better in the future. Sincerely, Hotel Management
Business response:
Kevin, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
It was okay I was affected by Harvey and had no where else to go, and they had absolutely no discount for evacuated victims like me.The room had a funky smell and the mattress was very noisy. Aside from hearing a plastic noise from my mattress I could hear the neighbors same noise every time they shifted at night. This was better than sleeping on an air mattress for sure. The elevator was out of service so I had to carry all my stuff to the 3rd floor by myself. (No porter or bell man)
Business response:
Thank you for being our guest. We are extremely sorry for the inconvenience you had with our beds. We will share your feedback with appropriate individuals in our organization as we begin plans for future changes. We value your observation in regard to the elevators and have shared it with my engineering team to take necessary actions. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Great! Hotel room was in great shape and close to work.
Business response:
Christine, thank you for being our guest at Extended Stay America. We are delighted to know you loved your room and our location being convenient for your needs. We hope to see you again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 4.2 star rating with 1,131 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.