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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hhhmm an ok hotel I guess It was ok but when we entered the room it's smelled like cigarette and the hall had a nasty smell and the AC made a lot of noise couldn't sleep much
Convenient and affordable Had a great stay for the the price I paid. Well worth it.
The room was clean and quiet. More than worth the price.
Business response:
Thank you for taking the time to share your experience. I am glad to see you enjoyed the cleanliness of your room, the affordable price, and the quiet atmosphere during your stay. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
WONDERFUL PROPERTY, STAFF, LOCATION
Business response:
The staff and I read your comments about your stay with us. We appreciate the kind comments about the property, and the staff. We are truly happy you enjoyed your stay with us! Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
GREAT PROPERTY, LOCATION AND PERSONNEL MATT,TAHA, DANIELLE, ELIZABETH, NANCY ALL OF THE STAFF ARE EXCEPTIONAL.
Business response:
Thank you for taking the time to share your experience. I am glad to see you enjoyed our price, convenient location, and the great service you received from our staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Great location but... The main problem I have is that the entire floor smelled like cigarette smoke even though it supposed to be smoke-free and the air conditioner unit would not continuously run.. it would shut off regardless of what temperature you said it to.. had to have the windows open in order for it to cool down.
Business response:
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the hallway smelled like smoke, and you had issues with the air conditioner in your room. To prevent this from happening again, my team is making sure we inspect all the rooms to make sure everything is working properly in the room. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay th... read more
Super Bowl Weekend Property is well-maintained, great security and personable staff.
Business response:
Thank you for taking the time to share your experience. It is great to see you were pleased with our hotel and staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Budget Value & Good Quality * Check-in - super easy * Staff - kind and helpful * Facilities / lobby / hallway - clean, in good repair- no smell of smoke noticeable, but also no "incense" smell to blast you in the face when you walk in! (Rare these days) - I hate strong smells of any kind! - At the end of my hallway by my room, there was a wad of sheets and bed comforter. perhaps cleaning had it fall off their carts while cleaning, or a patron decided to rid his room of those things?!?! - Funny/ kind of funny - the exit signs... read more
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 4.2 star rating with 1,089 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.