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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Midweek travel The remote for the TV was missing and the room did not smell clean.
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize that your stay failed to meet your expectations. I met with the staff, and we will inspect all rooms thoroughly prior to guest arrivals to ensure that the issues you experienced are not repeated. Your feedback is very important to us, so thank you for sharing. We would love to have another chance to provide you with a better experience the next time you're in town.
It was clean and adequate. It was some trouble to get the kitchen items in order to cook. And there was only one teeny squeeze pack of dish soap (which seemed ridiculous). It would have been nice if there had been a plastic scrubber of some sort.
Business response:
Thank you for the feedback about your stay at our hotel. Please accept our apologies that our dishware was not to your expectations. Moving forward, I will look into improvements we can make regarding our kitchen items. Still, I am glad we were able to accommodate your needs with a satisfactory stay. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
good and comfortable stay was comfortable stay, the manager from Extended stay, Taha, really took care of everything. gave us all the crockery, silver ware, coffee pot and anything else we needed. extremely friendly and helpful
Business response:
I appreciate you taking the time to write a review of your experience with us. I am glad to read that we were able to accommodate your needs with a comfortable stay. I truly appreciate your kind comments regarding our friendly and accommodating staff. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Rimelig og bra Hotellet passet bra i forhold til mine avtaler i området. Nærme Beltway 8 men likevel stille og rolig. Kaffe og noe til men ingen frokost!! Gode parkeringsforhold.
Last minute Came to a class in Houston. We needed a last minute extra room. If I had gotten the great rate my friend got it would have been better. She has a business card. I counted it towards my free night at Hotels.com. I still winced.. I have stayed at way nicer last minute places for the same amount I paid here but we needed the room so .... Curtains were falling down. I do not know if it is a pay by the week place or not... But we passed some pay by the night folks in the elevator...They have to have a room too I guess... read more
satisfied It was cool for what it was for..
Business response:
Thank you for the feedback about your stay at our hotel. I’m glad you enjoyed your stay with us! Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again next time you are in the area.
Biz Trip Short stay, we had a customer to visit on the same road. This was a very convenient location. No complaints.
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 4.2 star rating with 1,048 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.