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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Thanksgiving stay in Houston I'm a repeat customer for this location. Didn't have wireless service the last two times I stayed. This is critical for me. I hope next time this wil be resolved. Other than that, everything was good.
Business response:
Thank you for taking the time to share your experience. I am glad you enjoyed your stay, but disappointed to read you had issues with wireless service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
It fulfilled my purpose for being there residents were loud at night and in the hall. The fan in bathroom made a loud noise. Did not have a shower curtain. Otherwise it was fine.
Business response:
The feedback provided in your review is much appreciated. Please accept our most sincere apologies for the issues with the noise in the hallway, and us not being able to provide the room type you requested. I discussed your comments with the team, and we are making sure we speak to the guest about keeping the noise down, and making sure we accommodate room type request. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we... read more
Hotel has an excellent location But need to Get better conditions overall
Business response:
Thank you for taking the time to share your experience. I am pleased to see you enjoyed out location, but felt our condition could be better, which we are currently working on. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Need to improvee many phisical Things inside hotel, great location and breakfast
The beds were unmade. No pillow cases and one bed with no sheets, comforter thrown on the chair. The counter was sticky and the tub dripped and gurgled all night. Hotel staff gave us clean linens and we made the beds ourselves.
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize that the room we checked you into was not ready when you arrived. Your comments were reviewed by the staff, and we will make sure we check the rooms assigned for our arrivals to make sure your experience is not repeated. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Ok for the price Room was comfortable and clean. Staff was friendly
Business response:
The feedback provided in your review is much appreciated. We appreciate the kind comments about the clean and comfortable room, and the friendly staff. It is always great to hear positive feedback about our hotel. Thank you for sharing your experience with us. If you have any additional feedback, we would like to hear it. We hope you will choose us again next time you're in the area.
great service, very independent! Great, I love the independence, fantastic stay! It was very accommodating to see that I could be very independent with my stay !
Business response:
I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 4.2 star rating with 1,089 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.