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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ROACHES!!!! Checked into my room at around 11pm and the room had bugs crawling on the floor, walls and in the sink. Absolutely gross and very surprised the brand allows this.
Business response:
Dear John, We sincerely apologize for the distressing experience you encountered during your stay. The presence of roaches is unacceptable, and we understand the discomfort it causes. Please rest assured that we are taking immediate action to address this issue and ensure thorough pest control measures are in place. Your feedback is invaluable, and we are committed to upholding the highest standards of cleanliness and comfort for all our guests. We hope you will consider giving us another opportunity to exceed your expectati... read more
We were checked into a room that had cockroaches. After speaking to the manager we were given a different room. Later on I requested to go back to the first room and see if I had left my water bottle there and was told that someone else was staying in there! I was shocked they put someone else in the room when I had told them there were roaches in there! The next evening the water was shut off for an emergency issue and we were not given a time frame for it to be fixed. The next morning I heard that there was someone on the ... read more
Business response:
Dear Clement, We sincerely apologize for the issues you encountered during your stay. Your experience does not meet our usual standards, and we're sincerely sorry for any inconvenience caused. Rest assured, we take reports of pests seriously and have taken immediate action to address the situation. Additionally, we regret any inconvenience caused by the water shut-off and the delay in resolving it. Your feedback is invaluable; we'll use it to improve our services. Thank you for bringing these matters to our attention, and we... read more
Heavy presence of bugs in the room. No utensils or glasses in room. Vending machine bottle water section not working
Business response:
Dear Ryon, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasion... read more
Terrible smell The rooms smells like cats, dogs and cigarettes .The lady at the front walk was really nice but offering me other rooms but they were all in the same condition. I would recommend anyone to stay here.
Business response:
Dear Pamela, Thank you for taking the time to review our hotel. Ensuring our rooms meet the highest standards is our top priority, and we regret not meeting these expectations. We have addressed this issue with our housekeeping team and appreciate you bringing this to our attention. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you.Sincerely,Hotel Management
The room had had crazy amount of roaches. Left the hotel as soon as i realized the increasing number of roaches. Disgusting place
Business response:
Dear Sardar, We are sorry for the inconvenience caused, which disturbed your time with us. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and your occupied suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Our front desk team is always available to help you. We are pleased to know this was your experience. Please stay ... read more
Saw 2 cockroaches in the room, the microwave was busted it worked but dropped small particles from top onto food, halls smelled of skunk, didn't have coffee makers, washer/dryer were out of order, included breakfast was "unavailable", very dissatisfied overall. If you can, stay somewhere else.
Business response:
Dear Judith, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Tv didn’t work, room was outdated
Business response:
Dear Chloe, Thank you for taking the time to provide a review of our hotel. We are sorry that the TV in your room was not functioning properly and that you felt the room was outdated. We understand that these issues may have detracted from your overall experience, and we assure you that we take your feedback seriously. We are committed to improving these areas to ensure guests enjoy an enjoyable experience. Thank you for bringing these matters to our attention. We look forward to making your next stay with us perfect.Sincere... read more
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 3.3 star rating with 1,754 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.