Extended Stay America - Houston - IAH Airport

Business response:

Antonio, thank you for visiting Extended Stay America and for your wonderful rating. We are delighted you had an excellent experience with us. Please come back and see us again soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your evaluation with us. Although you found proximity to the airport to be convenient, we apologize for the cleanliness issue. Your feedback is shared with our housekeeping team for review and action. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Ronnie, thank you for choosing Extended Stay America. We are happy you enjoyed your comfortable stay at our spotless property. We are also glad you loved our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our great amenities and your comfortable room, along with the fully equipped kitchenette. However, we regret the cleanliness issues you faced while you were here. We take great pride in the service, cleanliness, and maintenance of our property, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, Hotel Management 

Business response:

Thank you for staying at the Extended Stay America and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. It was a pleasure hosting you, and we hope to do so again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Regina, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management