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Extended Stay America - Houston - IAH Airport
- Hotels
- Houston, TX
About this business
Location details
1500 N. Sam Houston Pkwy. E., Houston, TX, 77032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel is close to the airport with easy access to freeway. Check in experience was mediocre due to front office staff lack of professionalism. Requested a room located on upper floor but was denied despite availability. Front office staff was focused on up selling for additional charge rather than meeting the needs of guests. First time ever that I heard that staff will be checking the room before I can check out. Is this standard policy for Extended Stay properties? Property does not offer complimentary breakfast.
Business response:
Thank you for choosing our hotel. We are sorry we were unable to accommodate you in the room of your choice. We also apologize for the unpleasant encounter you had with our front desk staff. We have shared your comments with them to ensure this is not repeated with our future guests. We hope that you will consider a return visit so that we can provide you with the service excellence that you should have experienced during this stay. Sincerely, Hotel Management
Well located an inexpensive. However they charged me twice for my room because of a clerical error at the front desk. They will refund it.
Business response:
Julio, thank you for the feedback. We are glad to read you had an overall pleasant visit and found us to be a good value. However, we regret the inconvenience you had dueto our front desk service. We are reviewing the situation you mentioned, and in between, you have any quarry, please feel free to reach out to us. We hope you will give us another chance to serve you better. Sincerely, Hotel Management
Was a nice clean hotel. Staff were very friendly. Booked thinking there would be a breakfast but only had granola bars and muffins although no a deal breaker.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you were impressed by our courteous associates and enjoyed our well-kept property. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
Everything was great, room, staff and property. The price was outstanding. I am happy. However there’s no coffee. Anywhere. Breakfast was disappointing.
Business response:
Thank you for choosing Extended Stay America. We are glad you found us to be a great value, and were also happy with our well-kept property as well as courteous staff. However, we are sorry that you felt our breakfast was lacking in quality and variety. We will take your feedback into consideration the next time we update our menu selections. We appreciate your review and look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - IAH Airport
How is Extended Stay America - Houston - IAH Airport rated?
Extended Stay America - Houston - IAH Airport has a 3.1 star rating with 1,212 reviews.
When is Extended Stay America - Houston - IAH Airport open?
Extended Stay America - Houston - IAH Airport is open now. It will close tomorrow at 12:00 a.m.