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Extended Stay America - Houston - IAH Airport
- Hotels
- Houston, TX
About this business
Location details
1500 N. Sam Houston Pkwy. E., Houston, TX, 77032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was greqt
Business response:
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Service here is on point, staff went far and beyond at every inquiry. Only problem I had was remembering not to put key card next to my cellphone.
Business response:
Gregory, thank you for choosing to stay at Extended Stay America. We are delighted you enjoyed your stay at our hotel. We are also thrilled to read your comments about the excellent service you received from our staff, and how they exceeded your expectations. It was our pleasure to serve you, and we hope to have you back with us again in the future. Sincerely, Hotel Management
everything was great. I would most definitely stay at this location again.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Hotel is close to the airport with easy access to freeway. Check in experience was mediocre due to front office staff lack of professionalism. Requested a room located on upper floor but was denied despite availability. Front office staff was focused on up selling for additional charge rather than meeting the needs of guests. First time ever that I heard that staff will be checking the room before I can check out. Is this standard policy for Extended Stay properties? Property does not offer complimentary breakfast.
Business response:
Thank you for choosing our hotel. We are sorry we were unable to accommodate you in the room of your choice. We also apologize for the unpleasant encounter you had with our front desk staff. We have shared your comments with them to ensure this is not repeated with our future guests. We hope that you will consider a return visit so that we can provide you with the service excellence that you should have experienced during this stay. Sincerely, Hotel Management
Well located an inexpensive. However they charged me twice for my room because of a clerical error at the front desk. They will refund it.
Business response:
Julio, thank you for the feedback. We are glad to read you had an overall pleasant visit and found us to be a good value. However, we regret the inconvenience you had dueto our front desk service. We are reviewing the situation you mentioned, and in between, you have any quarry, please feel free to reach out to us. We hope you will give us another chance to serve you better. Sincerely, Hotel Management
Was a nice clean hotel. Staff were very friendly. Booked thinking there would be a breakfast but only had granola bars and muffins although no a deal breaker.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you were impressed by our courteous associates and enjoyed our well-kept property. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - IAH Airport
How is Extended Stay America - Houston - IAH Airport rated?
Extended Stay America - Houston - IAH Airport has a 3.1 star rating with 1,157 reviews.
When is Extended Stay America - Houston - IAH Airport open?
Extended Stay America - Houston - IAH Airport is open now. It will close tomorrow at 12:00 a.m.