Extended Stay America - Houston - IAH Airport

Business response:

Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Dear Wes, We sincerely apologize for your disappointing stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, so we apologize for falling short of your expectations. Your comments remind us that there is always room for improvement, and we will review your feedback with the appropriate individuals. Thank you for choosing us; we look forward to serving you better in the future.Sincerely,Hotel Management 

Business response:

Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Dear Jeannette, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Your feedback has been communicated to our team, and we are dedicated to addressing the areas that require improvement to elevate our standard of service for our guests. We look forward to demonstrating the level of hospitality you rightfully expect during your future visits to our city.Sincerely,Hotel M... read more

Business response:

Dear Robert, Thank you for evaluating your visit to our hotel. Please accept our sincere apologies for our oversights in preparing your suite. We follow strict standards when it comes to maintaining the comfort and cleanliness of our suites, and we are sorry this was not your experience. We will share your observations with our housekeeping team to ensure future guests do not encounter similar problems. We hope these isolated incidents do not prevent you from choosing us again, as we would welcome the opportunity to welcome ... read more

Business response:

Dear Dotch, Thank you very much for staying at our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management 

Business response:

Dear Juan, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Our hotel is committed to upholding the highest standards of cleanliness for all our guests, and we will take the necessary steps to address this matter with the utmost care. We sincerely hope you will consider giving us another opportunity to showcase our dedication to providing exceptional experiences durin... read more

Business response:

Dear Kendra, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent insects from entering our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they are doing everything to prevent future occurrences. We hope you will consider giving us another opportunity to serve you better and regain your trust in the future.Sincerely,Hotel Man... read more