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Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I stayed here because it was the closest Hotel to the Porsche Dealership under $100. I got a flat tire and had to be towed. The room was clean, but had a strange odor, there were no Restaurants within walking distance, and there was a lot of highway noise. The front desk person however was a joy, and very helpful. If you have a good food Delivery app, and request a room in the back away from the highway it will be worth the price.
Business response:
Thank you for the feedback about your stay at our hotel. We are happy to know that you liked our front-desk service, affordable rates and our location which was perfect for your needs. However, we are sorry for the odor issue you had and the inconvenience it caused. We hope this did not overshadow your otherwise positive stay with us and that you will consider visiting us again in the future. Sincerely, General Manager
Receptionist was condescending when I asked for a quiet area of the hotel. There was a dog or two in one of the room that barked every time someone walked down the hallway. The screen on the window was bent. I was afraid for our property while we went to grab bite to eat. Overall, I would recommend this hotel to a friend.
Business response:
Thank you for being our guest at Extended Stay America - Houston - Katy Freeway - Energy Corridor. We are pleased to know you had a pleasant stay. However, we apologize for the dog barking and the disturbance this caused. In the future, if this happens please let our desk staff know as we do have a pet policy so our guests are not disturbed. We also appreciate your observation and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
I will first start off by saying that two of the front desk workers out of the total six that were present during my seven week stay provided the best customer service and are the only reasons this hotel gets an "ok" review. Checking in was easy enough. The lobby area looks as to be expected. My room was on the second floor on the back wing of the hotel. Going up the stairs, the smell took over all of my senses. The room had an used toilet paper roll and no extras. The tub had no stopper and after constant calling and visits... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Business response:
Richard, thank you for sharing your experience at Extended Stay America - Houston - Katy Freeway - Energy Corridor. We are happy you enjoyed your stay and you were satisfied with all that we have to offer. Thanks for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Business response:
Rebecca, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Houston - Katy Freeway - Energy Corridor. Sincerely, General Manager
Nice hotel on Energy Corridor The hotel is located in a decent, safe and easily accessible place along the Katy Freeway, Energy Corridor, Houston. It has good and decent facilities for people who plan to stay for a while including in-room cooking gas, microwave oven refrigerators and cooking utensils (if requested for). It is a good place to stay if you have business do along Energy Corridor. However, it is difficult to get around or go to downtown Houston from there without a personal car or taxi, as public transportation ... read more
Business response:
Francis, thank you for choosing to stay at our hotel. We are glad to know you were impressed with your well-equipped room and the service provided by our associates. Thanks again for highlighting the positive aspects of your visit, and we hope to have the opportunity to welcome you back soon. Sincerely, General Manager
It was a short trip and for the price i couldn't pass it up. Clean room, friendly staff
Business response:
Thanks for evaluating your stay. We are glad to read you liked your room and our associates. That being said, we are sorry you feel we did not merit the rate you paid. We regularly review the rates of our suitesto make sure they are appropriate relative to other hotels in our area.We hope you will give us the opportunity to host you on your next visit to our area. Sincerely, General Manager
Nice Very easy to drive into the property, security guard all night ,the reservation on schedule, the receptionist a very nice person ,the room was really good and comfortable, thank you for all the good service.
Business response:
Thank you for taking the time to share your experience. We are delighted to read you liked your room and the service provided by our staff. I will share your compliments with Front Desk associates. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America - Houston - Katy Freeway - Energy Corridor. Sincerely, General Manager
Highway hideaway Nice property nic staff good location.
Business response:
Steven, thank you for choosing Extended Stay America - Houston - Katy Freeway - Energy Corridor. I am glad you enjoyed your time with us and loved our location, as well as our service and facilities. I will share your praises with my team. We appreciate you being our guest and look forward to welcoming you again! Sincerely, General Manager
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 4.2 star rating with 1,020 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.