Extended Stay America - Houston - Katy Freeway - Energy Corridor

Business response:

Abel, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

David, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest and writing a review about your visit to Extended Stay America. We are pleased to read our staff did their best to accommodate your request and it was nice knowing you loved your overall stay over here. Since we are an extended stay our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, and we are always happy to provide this service to our guest for a minimal fee. On behalf of everyone here, we invite you to visit us again the next time you are... read more

Business response:

Christopher, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Ying, thank you for your rating. Although you were overall pleased with your stay, we are sorry we missed meeting some of your expectations while you were here. We hope to have another chance so we can serve you better. Sincerely, Hotel Management 

Business response:

Martin, thank you for your generous rating. We are glad you had a great stay and enjoyed all aspects of our hotel. We look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

Jamie, thank you for the five-star rating. It is so good to see your stay with us was comfortable and that you loved our hospitality. We look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management