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Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Could never get front desk to answer phone... Parking area not clean... equipment piled in hallway....
Business response:
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Drunk people The hotel was full and we found drunk people all the time
Business response:
Jose, thank you for being our guest at Extended Stay America. We appreciate your rating and are glad that your visit with us was an enjoyable one. That being said, we regret if any inconvenience was caused It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Met my sibling for the 1st time at this hotel I wanted a nice spacious hotel to meet my siblings for the 1st time. I wanted it to be spacious, clean and comfortable enough for us to enjoy. We all loved this spot. The room was clean and quiet. The staff was friendly and helpful . We definitely plan on staying here every time we visit this city. much love❤️
Business response:
Meek, thank you for staying with us. We are so happy you were overwhelmed not only by our friendliness but also with your comfortable room. We look forward to welcoming you back soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Shawna, thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Ok Hotel Room was dirty. Food crumbs on the fridge and counter. Trash in the cabinets. Tv remote didn't work. A/C unit was on it's last leg.
Business response:
It feels good knowing you liked our courteous staff and had an overall nice stay. Having said that, I apologize for the housekeeping and maintenance issues you encountered. I have shared your concerns with the respective teams to ensure they deliver much better services moving forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Business response:
Cayce, thank you for the nice rating of Extended Stay America. It makes us happy to know that we were able to deliver a pleasant stay to you. We appreciate your review and hope to have you as our guest again. Sincerely, General Manager
I checked in awfully late, but the staff acted as if it was middle of the day when working with me.
Business response:
Sean, thank you for the positive review and for taking time to recognize our hotel. We are delighted to know how much you enjoyed your stay and the excellent service provided by our team. Thanks for being our guest, and we can't wait to welcome you back to Extended Stay America. Sincerely, General Manager
The cleanest Extended Stay yet! The room was nice, clean and comfortable, close to the highway. I could just right jump on and arrive at work in 20 minutes, very convenient. The bed was comfortable and the hotel room was clean overall.
Business response:
Kita, thank you for your nice feedback about Extended Stay America - Houston - Katy Freeway - Energy Corridor. We are glad to know you liked your well-appointed room and that our convenient location worked well for your needs. We hope to be your hotel of choice whenever you are back in this area. Sincerely, General Manager
Business response:
Tony, thank you for being our guest. It was a pleasure hosting you at Extended Stay America - Houston - Katy Freeway - Energy Corridor. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 4.2 star rating with 1,020 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.