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Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent for the cost.
Nice hotel, breakfast wasnt My biggest issue is don't say you offer a breakfast. You had coffee- no creamer just sugar, and you had a tiny basket of muffins that had maybe 10 in it, and was never replaced. I wasn't expecting a deluxe breakfast, but maybe cereal and yogurt or something. Instead got muffins- but the second day I didn't even get that cause they were all gone before breakfast was scheduled to be over. Also the staff, was never around. Called front desk multiple times and no answer. All in all, nice accommodation... read more
Close to downtown Had a hard time getting in after midnight no attendant but I was able to finally get my key to work. Guess we're smoking outside the facility in a group of 5 men I was a bit scared.
Business response:
Thank you for sharing your experience. Please accept my apologies for the attendant taking some time assisting you. I will also inform our staff to ask guests not to loiter at the entrance. Thank you for bringing this to our attention. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Excellent across the board and customer service was good as well
Business response:
Thank you for sharing your experience. It is great to read that you found everything to your liking and were provided with excellent customer service. I will inform our staff to continue the great work. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Clean room, but that's about it. Room was clean and cool, which was nice for the hot Houston summer. However I never received kitchen wear, even after asking 3 times to 3 different people. On Sunday, there was so much trash in the hallways, you had to navigate around it Monday morning. Trash and cigarette butts surrounded the green pool. Again, a clean comfortable room for the money, and that’s all I needed for the week.
The front desk took over thirty minutes to show up for us to check in
Business response:
We appreciate you taking the time to write a review. It's disappointing to read how long it took our staff to check you in. I will make sure to go over proper response times and check in procedures with our staff. Still. I'm pleased this did not deter your from having a great stay with us. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 4.2 star rating with 1,020 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.