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Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The only thing I liked was the staff
Business response:
Dear Winnrick, Thank you for taking the time to review your experience with us. We are glad you were satisfied with the service from our staff; however, we apologize for not meeting your expectation in other aspects of your stay and for any inconvenience you may have faced. We wish we could have had the opportunity to address your concerns while you were still here. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
Not going back The check in was great, then we got to the room and the pullout couch, was nasty. Asked for more sheets and they expected us to change them, when we pulled the fitted sheet off the mattress protector was nasty. They did not have another one, so we had to pack allbour stuff and chage rooms. So we got settled in the room and went to sleep, only to be woke up at 7 the next morning by the people next to us screaming at each other. Understand the hotel can't be held responsible for their customers but I call and re... read more
Roach Infested There were roaches everywhere, even in our beds! It was the most inhumane experience I’ve ever encountered. The young guy at the front desk referred to himself as a manger, was rude and argumentative. HORRIBLE experience!
New Employees needed. I stayed one night at this hotel and came from out of town. I requested late check out and didn’t get to stay til the time requested and was also given false information about late check out. I was also disturbed in my sleep at least 3 times no where near our check out time . This girl at the front desk was very rude and walked away from me in the middle of our conversation and disregarded me.
Business response:
Dear Guest, thank you for being our guest. We appreciate your review and hope you will accept our apologies for the inconvenience caused while you were here. Your feedback is shared with our concerned team to ensure they are addressed adequately and ensure it is not repeated. Please give us another chance to provide you with the exceptional service you deserve in the near future.Sincerely,Hotel Management
After checking in , my tub had hair all on the sides and roaches on the ceiling and counter tops ! I was disappointed I had to move two other times before I just gave up between the people through the walls, the roaches and the odor . I didn’t sleep at all.
Business response:
Dear Mariah, thank you for being our guest. Please accept our apologies for the cleanliness and smell issues that impacted your stay. We never mean to disappoint our guests, and our top priority is to take care of them. Our housekeeping is coached to follow up regarding these matters and take appropriate action. Also, we will ensure that the room you occupied gets a deep cleaning. Your feedback is valuable as we continually strive to improve our guest experience. We hope you will return so we can have an opportunity to provi... read more
They have a heavy infestation of roaches and I didn't realize it until i woke up at 3am for a bathroom break so I'm basically stuck here for the night. I mean i saw the roach waste on the bathroom electrical outlets but it wasn't confirmed until i woke up in the bathroom break. I'll never stay in another extended stay in Katy because the pin oak location also has roaches.It's now 4:54am I'm pretty sure i won't be able to sleep for the rest of the night because I'm uncomfortable & paranoid cuz of the roaches. On first arrival... read more
Business response:
Dear David, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to provide the best hotel experience. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We understand your frustrations, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider staying with us again so we can... read more
Did not stay at the property. First impression was not good, changed reservations to Comfort Suites (energy corridor)
Business response:
Dear Cheryl, We are very disappointed that we did not meet your expectations. Our team strives to ensure each guest has a pleasant experience, so we regret this was not your experience. We hope to have a future opportunity to welcome you.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 2.9 star rating with 1,995 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.