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Extended Stay America - Houston - Kingwood
- Hotels
- Kingwood, TX
About this business
Location details
291 Kingwood Medical Drive, Kingwood, TX, 77339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We arrive to be told the elevator doesn't work and we have to use the stairs. My husband is handicap and stairs are not easy for him. Wish someone had called and told me this in advance
Business response:
Dear Karen, Thank you for choosing us. We are sorry for the inconvenience you were caused upon arrival. Further, we regret the disappointment with our elevator's sudden breakdown. Our maintenance team is already at work on the issues with the elevator. Please return, and we hope to provide you and your husband with a better stay in the future.Sincerely,Hotel Management
This is always my go to place when visiting. It’s always clean and staff is always super nice and friendly.
This hotel was convenient for me when I needed to stay in the area for a week. The area is quiet, not on a main highway but close enough. The air conditioning worked extremely well, I set the temperature higher than I normally would do I didn’t freeze.
Business response:
Dear Rosemarie, We're pleased to have been your choice for accommodations during your stay at Extended Stay America. It's wonderful that our convenient location and efficient air conditioning contributed to a comfortable experience. Your feedback is valuable, and we look forward to welcoming you back in the future. Thank you for taking the time to share your thoughts with us.Sincerely,Hotel Management
Excellent!
Business response:
Dear Kathleen, Thank you for being our guest and reviewing your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management
Hotel stay The bed was too small and very uncomfortable for a couple to sleep in. Pillows could be better, very poor sleep while staying.
Business response:
Dear Reba, Thank you for taking the time to write a review regarding your stay with us. It is good to know you had a pleasant time here. However, on behalf of our entire team, please accept our apologies for your issues with the bedding and its size. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations soon. Sincerely,Hotel Manage... read more
This hotel was a 8/10. I stayed 1 night. I liked that it had small kitchen in the room. AC worked well! It was superr cold!. Only thing was the smell on the hallways (smoking smell). Overall it was okay for a 1 night stay.
Business response:
Dear Maria, Thank you for sharing your feedback. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management
Property was located in a nice area.
Frequently asked questions about Extended Stay America - Houston - Kingwood
How is Extended Stay America - Houston - Kingwood rated?
Extended Stay America - Houston - Kingwood has a 3.9 star rating with 703 reviews.
When is Extended Stay America - Houston - Kingwood open?
Extended Stay America - Houston - Kingwood is open now. It will close tomorrow at 12:00 a.m.