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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No other toiletrys in the bathroom like. Shampoo, conditioner, body wash, brush and tooth paste. Just a soap
Business response:
Dear Delmar, We appreciate you being our guest and providing your feedback. It's great to know your stay was enjoyable overall. However, we apologize for any miscommunication regarding our in-suite amenities. Our guests often bring personal items, so our hair dryers and toiletries are available upon request at the front desk and are always complimentary. Please accept our apologies if we did not communicate this to you during check-in. Thank you so much for staying with us, and we look forward to your next visit. Sincerely,H... read more
Extended Stay disaster I needed to get to Houston as my sister was having surgery. Lots of sport events going on so initially Hotels.Com didn't show a lot of possibilities. This extended stay was close to where I needed to be. So I booked it. It wasn't a pleasant experience. Rooms were tattered and torn so to speak. I went out of got wipes to clean up and disinfect. Corner room so a good point. Breakfast was a Rice Krispies bar on the one day I checked it out. So I won't stay there again.
Business response:
Dear John, Thank you for taking the time to share your feedback. We are glad to hear that our location suited your needs during what must have been a stressful time. However, we are sorry that your stay didn't meet your expectations. Your input is highly valuable to us, and we will take it into account as we work to improve our guests' experiences. Should your travels bring you back, we hope you'll consider giving us another opportunity to serve you better: safe travels, and best wishes for your sister's recovery.Sincerely,H... read more
Friendly staff and rooms clean and quiet
Need to be renovated !
Business response:
Dear Eden,Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to hear from our guests about how we can improve our accommodation and services. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
Sabrina was very helpful.
Check-in this time was fine. But the rooms need a huge makeover and sprayed for cockroaches. Found at least 4 in my room and those are the ones I could see. Cheap for a one night stay, but am going to upgrade next time.
Didn't know what to expect..after loosing the comforts from home due to the storm..Because it was our first time.However,.The accomodations for 3 O'clock checkin went super smooth. Our room was ready, with all the extra kitchen items needed to cook if we needed to.. Definitely returning. Thanks to the Management, and staff.
Not a bad place. Staff was nice and supportive. Older property..needs a little upgrade. Great location with many good restaurants nearby.
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.3 star rating with 2,843 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.