This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location was good due to where my training was but they were out of a few things, only had one luggage carrier, elevator was janky, and my room lock didn’t work
Business response:
Dear Misti, Thank you for sharing your feedback with us. We appreciate your insights regarding our location and apologize for any inconvenience you experienced during your stay. We understand the importance of a smooth and comfortable experience, and we regret falling short of your expectations. Rest assured, we will address the issues you’ve raised to enhance our services. We hope to have the opportunity to welcome you back in the future for an improved stay.Sincerely,Hotel Management
Quite area even though it's next to the freeway (very convenient for that). Lots of really nice bars and restaurants nearby that you could walk to. My only real concern was that it looked like behind the furniture isn't cleaned often as there was a lot of dust buildup and that the bathtub stopper was completely broken and made it difficult to shower without being in a bath at the same time. Check in was lovely, the gentleman who helped me was very accommodating. Same with Checkout, the lady was polite and quick to respond.
Noise and bad smell.
Business response:
Dear Moises, Thank you for being so specific in evaluating our hotel. We work hard to provide a clean and comfortable environment; therefore, we regret that this odor and noise concern seriously compromised your experience. We want to let you know that our front desk is available around the clock for future visits to help make you as comfortable as possible. Your feedback is appreciated, and we hope you will give us another chance to prove that we are committed to providing excellent hospitality.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,705 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.