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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Extended Stay America Hotel Houston - Greenway Plaza is located at 2330 Southwest Fwy, Houston, TX. This location is in the Greenway - Upper Kirby neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs improvement with cleanliness I've stayed here a few years ago for a few days and I loved it, so I booked it again recently. Big difference. I'm not sure what happened, but the cleanliness has really gone down. The carpet floors in the hallway are dirty and within the first few hours of being there, I saw a roach in the kitchen crawling on the countertop. Not good ESA. They need to go through the kitchen and thoroughly clean under the sink by the trash cans, disinfect, and exterminate. The people were very nice, but the... read more
Business response:
Dear Guest, We appreciate your return visit to our hotel and are genuinely sorry to learn that your recent experience did not meet the cleanliness standards you expected based on your previous stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We have notified our concerned teams, and remed... read more
Close to Toyota Center and staff was great! Would stay here again
Business response:
Dear Erika, Thank you for the great review. We loved knowing how pleased you were with our location and appreciated the easy access to the Toyota Center. We are committed to delivering exceptional service to each guest, so we are thrilled to read your positive comments about our staff and their excellent hospitality. Thank you for choosing to stay with us during your travels at Extended Stay America, and we hope to have the pleasure of welcoming you back soon when you revisit the area.Sincerely,Hotel Management
Location
I like it was not too expensive and have many food places nearby on walking distance. I don't like that room has some kind of smell there wasn't any dishes and utensils also Iron board has some kind of wet spot on it on two places I tried not to put my cloths on that area and in breakfast only they have coffee, tea, Oatmeal and granola bars.
Business response:
Dear Fazal, We appreciate your positive feedback about our affordable rates and convenient location near dining options. We understand your concerns about the room's smell, lack of dishes and utensils, and the condition of the iron board. We'll address these issues to enhance our guests' experience. Regarding breakfast, we'll consider expanding our offerings. We regret the roach sighting; your understanding of the circumstances is appreciated. Your valuable input helps us improve, and we hope to provide an even better stay d... read more
Staff was very friendly. Hotel pet friendly..
No water pressure The place was clean, staff kind of friendly; they promised beakfast, but there was only coffee, and no water pressure on the shower...
Business response:
Dear RAFAEL, We appreciate your feedback on your recent stay. We're pleased you found the place clean and our staff kind. However, we apologize for the issue with the water pressure in the shower and the breakfast experience. Your comments will help us improve our services, and we'll address these concerns to ensure a more comfortable experience for our guests in the future. Thank you for sharing your thoughts, and we hope you choose to stay with us again for an improved experience. Your comfort is important to us.Sincerely,... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 4.2 star rating with 1,676 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.