Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

Business response:

Dear Scott, Thank you for including Extended Stay America in your travel plans! We're glad you found our hotel a quick, easy, and affordable option for your business trip. We take pride in guests' satisfaction, so we are thrilled this was your experience. Thank you for taking the time to tell us about your stay, and we look forward to welcoming you back soon.Sincerely,Hotel Management 

Business response:

Dear Carlos, We are delighted we exceeded your expectations for an outstanding stay at Extended Stay America, and we thank you for sharing your experience with other travelers. It was our pleasure having you as our guest, and we look forward to seeing you on your next visit to the area.Sincerely,Hotel Management 

Business response:

Dear Moises, Thank you for being so specific in evaluating our hotel. We work hard to provide a clean and comfortable environment; therefore, we regret that this odor and noise concern seriously compromised your experience. We want to let you know that our front desk is available around the clock for future visits to help make you as comfortable as possible. Your feedback is appreciated, and we hope you will give us another chance to prove that we are committed to providing excellent hospitality.Sincerely,Hotel Management