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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Extended Stay America Hotel Houston - Greenway Plaza is located at 2330 Southwest Fwy, Houston, TX. This location is in the Greenway - Upper Kirby neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was safe with lock on door. Bed sheets clean. Staff was friendly and helpful. No transportation, but said I could get an Uber driver & I did. There was a fridge for my water bottles. Microwave & TV remote did not work. No blow dryer. Price was excellent.
Business response:
Dear Odette Del, thank you for being our guest and your wonderful feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate your noticing their efforts. However, as mentioned earlier, we have shared your feedback with the concerned person regarding the issue. We hope you will visit again the next time you are in the area. Sincerely, Hotel Management
Nice Room Nice budget hotel. Rooms and spacious and have a kitchenette. You have to ask to have your room cleaned. The breakfast in lacking. Nothing but coffee and bought muffins and bars. I had to go purchase my own juice. They need to go back to a better breakfast.
Business response:
Dear Stephen, thank you for choosing our hotel for your stay. We are pleased to know how much you liked your guest room. We want your visit with us to feel at home and be as comfortable as possible. However, we will address your concern to the Brand Leaders about the grab-and-go breakfast so that they know guests' desires to ensure future enhancements. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Nice big room
Business response:
Dear Christopher, thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room. We want your stay with us to feel at home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Property was newly renovated but they kept the old tubs and restroom just felt dirty and old. Fresh paint in rooms but the place still felt dated. It looks to me that this was an old hotel that just got rebranded but have not fully renovated the rooms. It was just ok. Staff was very friendly and area felt safe. A little more updating to be up to par to the rest of their own hotels.
Business response:
David, thank you for staying with us. The safety of our guests is our utmost priority, so we are happy to read your comments. We are also glad your overall stay with us was pleasant and that you liked the service from our staff. However, we regret you were not fully satisfied with our renovated property and are sorry for the cleanliness issue in your suite. We will share your feedback with our housekeeping team to ensure such oversights do not happen again. We hope you will return so we can make it up to you. Sincerely, Hote... read more
I had a reservation at another hotel that was in such dilapidated condition that I ended up staying here. The first room, there was hair (like someone had a haircut) in the sink. Lifted the mattress and looked unclean. I cant say what type of insects or debris but reading more than one review that mentioned roaches on the property... thing is, the girl (she looked young and was in training) was extremely friendly and helpful, that is why I gave the property a three. It was decent. I was moves to another room which was decent... read more
Business response:
Jamaal, thank you for reviewing your stay at Extended Stay America. We are glad you were pleased with most aspects of your stay and that you enjoyed the service our associates delivered. It will be our pleasure to share your kind compliments with our team. However, we regret not meeting some of your expectations and apologize for the cleanliness issues you experienced. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We appreciate your kind comments. Please come and... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 4.2 star rating with 1,591 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.