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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Extended Stay America Hotel Houston - Greenway Plaza is located at 2330 Southwest Fwy, Houston, TX. This location is in the Greenway - Upper Kirby neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ok I arrived late and very tired. The elevator was out of order and I had tons of luggage. Thankfully, I was only on the 2nd floor. The front desk rep , Daija, was so nice. She offered to help me with my bags. She really did not have to do this and I did not expect it. I really appreciated this as I was so tired and worn out from traveling. I would have felt miserable if she wasn’t so polite to help me. The room could use extra soap and replacement of the sink drain. 2 days later, the elevator was still broken and I had to c... read more
Business response:
Thank you for sharing your comments. We are sorry the elevator was not working during your stay and regret the inconvenience caused. However, we are glad that Dajija did her best to make sure you are comfortable. We will share your kind compliments with her. It was a pleasure hosting you, and we hope you will revisit us for a much better experience. Sincerely, Hotel Management
The elevator has not worked for weeks.
Business response:
Manuel, thank you for your feedback. We are sorry you experienced issues with the elevator service. Your comments have already been shared with our engineering department to review the problem. Thank you once again for your valuable comments, and we hope to have the opportunity to host you the next time you are in the area. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The front desk clerk was kind, accommodating and very professional.
Business response:
Thank you for the kind review of Extended Stay America. We were glad to read our front desk service made such a wonderful impression. Our team will be glad to know its efforts were key in making your stay with us so enjoyable. Thank you again for your feedback. We hope you will be back to see us again soon. Sincerely, Hotel Management
Business response:
Melinda, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel. We want every guest to have a comfortable, seamless experience, and based on your rating, we may not have succeeded in your case. We hope you will give us a chance to provide you with the exceptional stay you deserve. Sincerely, Hotel Management
Business response:
Ruben, thank you for your nice rating. We are glad you had a great stay and enjoyed all that we offer at our hotel. We look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management
You had to ask for a coffee pot to have one in your room. Advertise continental breakfast but none was available on Friday 3/20/2030.
Business response:
Nelda, we are sorry the selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will share your feedback with the appropriate team regarding food and beverage selections at our hotel. We will also be sure to review our third-party websites in addition to our official site to ensure everything is up-to-date. We understand the frustration you experienced and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 4.2 star rating with 1,591 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.