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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Recommend! Convenient location, friendly service
Business response:
Dear Laura, thank you for choosing to stay at Extended Stay America during your recent visit to the city. We are delighted to read you had an enjoyable, comfortable stay, and our location was perfect for your needs. It is lovely to know that your interactions with our staff have been so exceptional. We will certainly share your words of appreciation with them. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
No tuve buena recepción del wi-to en la habitación y tenía que salir a recepción para poder usar internet. Quitan muy temprano el desayuno.
Great location but needs improvement. The elevator was broken the day we checked in so we had to use the stairs to carry our luggage. The room we stayed in didn't have a working phone and some of the lights/lamps were not working. The lobby had a weird smell and they did not have a great selection for the breakfast menu.
Business response:
Dear Andrea, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
It was safe with lock on door. Bed sheets clean. Staff was friendly and helpful. No transportation, but said I could get an Uber driver & I did. There was a fridge for my water bottles. Microwave & TV remote did not work. No blow dryer. Price was excellent.
Business response:
Dear Odette Del, thank you for being our guest and your wonderful feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate your noticing their efforts. However, as mentioned earlier, we have shared your feedback with the concerned person regarding the issue. We hope you will visit again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.