Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.

Daniel 

on Expedia

3 years ago

Terrible Got to the hotel never had any problems before reserved a two queen bed ended up getting one queen bed and a pull out sofa the pull out sofa was full of blood stains and some kind of vomit and Feces when I went to the front desk they Asked us to help move the sofa out all we wanted was to rest we offered to pay for an upgraded room they still didn’t wanna give us another room they made it seem like we were making the stories up about the sofa pull out bed. By this time it was 11pm we were tired from driving and had ... read more

Jenifer 

on Expedia

3 years ago

Highly disappointed We were completely locked out of our room the entire time they couldnt get a working key. Then to top it all off i was charged daily for the room then charged again for the full amount of the stay and i am currently waiting to be refunded for 2 days non of the staff seemed to actually know when breakfast was so never got that 

KRISTINE 

on Expedia

3 years ago

Terrible stay It was terrible. The only reason I stayed here was due to the advertising of a fully equipped kitchen. I needed a place with a kitchen to prepare meals for our stay with our two young granddaughters. We we’re in town for the livestock show and had to eat on a budget. Upon check in I noticed a sign saying you had to ask for dishes. I ask for adequate dishes, cutlery and cookware for our stay. I was told there were absolutely no dishes and she would look to see what she could rustle up. Her attitude was the only ... read more

Lillie 

on Expedia

3 years ago

Breakfast grab and go. Didn Did"t like the bugs, noise early in the morning or during the evening hours. My family had roaches in their room also. Shuttle service could have been better. 

Michael 

on Expedia

3 years ago

Other than the friendly host that checked me in there’s little nice things I have to say about my overnight stay. Room had an unpleasant smell upon entering my room. I checked in late and too tired to complain and request a room change. Bathroom were in poor condition. I elected not to use it. I will not stay at this hotel again without a renovation. I came for my cancer treatment nearby at MD Anderson. Next time I will pay the extra money for a better nights rest. 

Veronica 

on Expedia

3 years ago

Bathroom needed repair sink drained slow and toilet wouldn’t flush properly. Won’t stay there again