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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Expected better service from. Staff
Business response:
Maria, thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
This is super close to MD Anderson Treatment Center--a five to ten minute walk depending on which building you are going to. It is a perfectly decent, while not luxurious, place to stay for a lower cost than the Rotary House. It is close to the MD Anderson cafeterias but not very close to other eating facilities if you are on foot--about a 35 minute walk to the Rice Village restaurants.
Business response:
James, thank you for the awesome review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay. Sincerely, Hotel Management
Hotel was clean and accommodating. Was here for medical purposes and its close to downtown hospitals. Price was great.
Windows lock is broken, I try to keep then open for a bit and they will close instantly. Also found 3 small cockrouches. Missing plastic shower curtain, it only has a fabric one wich gets wet and water falls in the floor. Other than that it was good.
Business response:
Ariane, thank you for the feedback regarding your stay. We are glad you were pleased with most aspects of your stay. However, we regret not meeting your expectations and apologize for your concerns with the guest room. We will share your comments with our maintenance team and our pest control provider to prevent such reoccurrences. We would like to regain your trust and hope to serve you again whenever your travels bring you to our area. Sincerely, Hotel Management
A kitchen was advertised but there was absolutely nothing furnished that would allow it to be used. I have stayed in many hotels over the years and this was the first I’ve stayed in that didn’t even furnish a glass or plastic cup to drink from.
Business response:
John, thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreci... read more
No issues with our stay and cose to MDANDERSON.
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,622 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.