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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The AC units at times did not blow as hard as have seen at other locations and one of the rooms had a strange odor which they did chang us out of to another room. Also if your rooms have working kitchens we need some supplies to work with.
Business response:
Dear Kevin, thank you for choosing to stay at Extended Stay America during your recent visit to the city. We are delighted to read you enjoyed most aspects of our hotel. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
When we walked into the room, it smelled like RAID and we found 3 dead cockroaches in the bathroom. The staff was friendly.
Business response:
Jennifer, thank you for evaluating your stay. Please accept our apologies for the cleanliness issues you encountered in your accommodations. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee procedures are being followed to prevent any future issues. We truly regret the inconvenience this caused and are grateful for your patience. On a positive note, we are glad you liked the service from our staff. We do hope you will stay with us another time so we can... read more
Peaceful Nice size room. Sofa bed needs replacement Staff was friendly, courteous and helpful
Business response:
Bernadette, thank you for choosing Extended Stay America. We are glad your stay with us was pleasant and that you liked your spacious suite and also the service from our staff. They strive to go above and beyond to welcome and assist all of our guests. We appreciate your feedback and look forward to hosting you again soon. Sincerely, Hotel Management
Toilet. Seat was loose, every time I sat toilet wobbled. Bug was crawling across bedspread. Staff are friendly and helpful
Business response:
Dear Pamela, thank you for the terrific comments about our team. We are glad that, overall, you were pleased with your stay. However, we hope you will accept our sincere apologies that issues inconvenienced you in your bathroom. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we ar... read more
Algae filled pool They had a pool, but it was full of algae and closed. It would be nice to know that type of thing. Not really sure when the pillows were purchased, late 70's possible 80's. My fidge would clank and make noise that would wake us up.
Business response:
Mark, thank you for choosing our hotel. We apologize for the maintenance and cleanliness issues you faced during your visit. Please be assured that we will discuss your feedback with the appropriate teams in an effort to enhance our guest experience going forward. If you should have any concerns during a future visit, please feel free to reach out to our front desk. We always want to resolve any issues while you are here. We understand the frustration caused and are grateful for your patience. It was a pleasure to have you a... read more
The room was clean but I saw some baby roaches on the floor and on the sink. My husband woke up with couple of bug bites on his back and one on his arm.
Business response:
Trinidad, thank you for choosing Extended Stay America. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We are grateful for your patience and hope to welcome you back whenever you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,715 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.