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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The stay was fine until check out. Noone was at the front desk at 6:45 and no coffee had been made. I had an appointment at 7 so i had to leave. I left my key on the counter.
Business response:
Dear Pam, thank you for choosing Extended Stay America. We are glad that you have enjoyed most aspects of our hotel. However, we are sorry for not providing the attentive service we strive to provide every guest. Rest assured that this issue has been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each guest. We hope to see you again soon. Sincerely, Hotel Management
Don’t stay!!!! The only good thing about the room was It’s spacious. We had to go to the office twice because the keys didn’t work. We got in the room and it smelt a little mildewed. The bathroom didn’t look like it had been cleaned. There was hair in the shower and all over the floor. There was 2 BIG HOLES in the bathroom door. I’ve never left a review but I was very disappointed for paying $147.00 for a crappy looking room.
Business response:
Bryan, thank you for choosing our hotel. We are disappointed that you had some concerns with your room. Our goal is to provide an exceptional experience for each of our guests; therefore, we regret not meeting all of your expectations. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience, and we appreciate you taking the time to leave your review. We are grateful for your comments and your patience. It was our pleasure... read more
Walking distance to MD Anderson Cancer Center My family stayed here due to its proximity to MD Anderson Cancer Center. The staff was very friendly. Our room was very clean. My Only complaints are that the sofa in our room was visibly worn with a few tears on it and the shower room the condensation builds up on the walls and ceiling while using the shower. The exhaust fan being on did not help. Otherwise a great place to stay one night and we utilized the gym.
Business response:
Dear Bernadette, thank you for choosing Extended Stay America. We are glad you have enjoyed most aspects of our hotel, especially our location. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We hope to see you again soon. Sincerely, Hotel Management
Shower did not work, hair dryer was broken. Staff gave me another hair dryer to use, but had to take a bath with my foot on stopper
Business response:
Pamela, thank you for taking the time to review your stay. We are happy your overall visit was enjoyable and that you liked our attentive associates. However, we are sorry for the issues you had with our amenities. Our Maintenance team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your n... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,715 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.