Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.

Business response:

Thank you for recommending Extended Stay America. We are delighted to know you had a comfortable stay and were impressed with our clean hotel and affordable prices. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

John, all of us at Extended Stay America appreciate your perfect rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Bruce, thank you for your rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Francis, thank you for choosing Extended Stay America. We appreciate your nice rating and are glad you had an overall pleasant stay. However, we regret your disappointment with our grab-and-go breakfast not being available due to the current circumstances. Please know that this information is posted on the hotel website, so our guests can be aware while making reservations with us. We hope to welcome you back for a better experience. Sincerely, Hotel Management 

Business response:

Kieni, thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management 

Business response:

Tom, thank you for your review. Although we appreciate your nice rating, we regret your disappointment with some of our amenities not being available due to the current circumstances. Also, your feedback concerning our internet has been shared with our service provider so that the problems can be addressed. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Stephen, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Ronnie, thank you for staying at our hotel. We apologize for the wifi issue not being resolved in a timely manner. We will discuss your concern with our internet service provider to ensure we deliver a seamless experience. Regarding the charges please get in touch with our front desk associates for assistance. Your feedback is appreciated. Sincerely, Hotel Management