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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to NRG but not worth it. in a long stay location they had no equipment to use for customers no , forks no knives I asked for a coffee pot and was told all the carafe's were broken and could not be used , I had my son and no extra pillows. but the people working understood and apologized for not having what is listed as available on the front counter
Business response:
Thank you for the feedback. We are also sorry for the inconvenience you experienced due to the shortage of in-room amenities. We will share your valuable comments with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
misleading I wanted to give this place a higher rating, but they are very misleading about the amenities. The kitchen was not fully stocked, In fact, it was completely empty and there were not utensils, appliances, coffee makers, etc... Also, they state grab and go breakfast, but it was never set out in the lobby. There was only coffee offered.
Business response:
Stoney, thank you for reviewing our stay with us. We are sorry you the kitchen of your room did not have the kitchenware you needed. These items are available and complimentary at the front desk at any time. If this was not communicated to you at the time of check-in, we are sorry. We also apologize that you could not advantage of our grab-and-go breakfast. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area... read more
I liked that it felt like i was at home. The neighbors, coffee in the morning, able to cook in clean kitchen. Didnt like the channel selections. Wish their was a little more variety in channels
Business response:
Thank you for staying with us again and making Extended Stay America your home away from home. We are happy you enjoyed your stay at our hotel. We are also glad you liked our great amenities and the spotless kitchenette in your room. We appreciate your feedback and hope you will visit us again in the future. Sincerely, Hotel Management
Decent hotel. Quiet. Good location. Spacious room with full kitchen. No breakfast, but you can make your own in the room inexpensively. Decent staff, easy check in.
Business response:
Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We are also glad you liked our excellent location and your comfortable room along with the fully equipped kitchenette. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 4.4 star rating with 1,472 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.