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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Loved the spacious room. Staff seemed "off" and the area is what it is!
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your spacious room! However, we regret you did not experience our staff at their best. We appreciate your review and hope to welcome you back soon. Sincerely, Hotel Management
Nice stay Very spacious room. We even got one with a full size kitchen. And they claim to have pots,pans, and dishes available, but we didn’t need them but it was still a nice commodity.
Business response:
Thank you for choosing Extended Stay America for your stay. We are pleased to know how much you liked your spacious room! Please note, kitchenware is available at the front desk to ensure cleanliness. We will remind our staff to communicate this more clearly going forward. We appreciate your review and hope to welcome you back soon. Sincerely, Hotel Management
Not recommended The room was not clean and was not cleaned during the stay. The condition o of the hotel is bad. The first room we were assigned was smelly and we had to change.
Business response:
We regret our hotel did not meet your expectations and you felt we were lacking in cleanliness. We appreciate you letting us know what we could do better and hope you will reconsider another visit, as we would love the opportunity to make a better impression on you. We also regret any other inconvenience caused while you were here. We hope to welcome you back to our hotel soon. Sincerely, Hotel Management
The 70’s Place! Not the best of hotels. Hotel needs major updates. Although the price was low, I was expecting better quality!
Business response:
Frederick, thank you for your review. We are sorry our hotel did not meet your expectations. We will share your valuable comments regarding the updates with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope you will consider a second visit o your next trip this way. Sincerely, Hotel Management
Stay was ok didnt have any issues.
Business response:
Velta, thank you for reviewing your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Close to NRG but not worth it. in a long stay location they had no equipment to use for customers no , forks no knives I asked for a coffee pot and was told all the carafe's were broken and could not be used , I had my son and no extra pillows. but the people working understood and apologized for not having what is listed as available on the front counter
Business response:
Thank you for the feedback. We are also sorry for the inconvenience you experienced due to the shortage of in-room amenities. We will share your valuable comments with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
misleading I wanted to give this place a higher rating, but they are very misleading about the amenities. The kitchen was not fully stocked, In fact, it was completely empty and there were not utensils, appliances, coffee makers, etc... Also, they state grab and go breakfast, but it was never set out in the lobby. There was only coffee offered.
Business response:
Stoney, thank you for reviewing our stay with us. We are sorry you the kitchen of your room did not have the kitchenware you needed. These items are available and complimentary at the front desk at any time. If this was not communicated to you at the time of check-in, we are sorry. We also apologize that you could not advantage of our grab-and-go breakfast. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 4.4 star rating with 1,551 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.