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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hot room I had to buy a fan the room was hot
Business response:
Dear Guest, thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay; however, we apologize for the temporary maintenance issue, which resulted in the humid room, and we're sorry you had to get yourself a room fan. We will look into the matter and ensure such inconveniences don't happen in the future. We hope you will return for a pleasant stay.Sincerely,Hotel Management
Hallway had a odor
Business response:
Dear Daveon, thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. We have noted your concern and will address it with the team. We hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management
Awesome stay The checking and check out were easy, no hassles, friendly, courteous, quick...
check in staff not professional. Yelling for other staff. hotel needs an update. everything old and outdated. needs better ventilation, humidity was everywhere.
Business response:
Dear Sherrie, thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so we ... read more
As always, the staff is courteous, helpful, and friendly. The rooms are spacious enough for 3 adults,along with service animals.
Business response:
Dear Fred, it was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments encourage all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice whenever you visit NRG Park - Kirby. Sincerely, Hotel Management
An honest review from someone who never complains I’m not one who leaves reviews but felt the need to write one for my experience at this hotel. We came in for a concert at NRG Arena so we booked 2 rooms for 2 nights. There are only 2 good things about this hotel - Temeka and location! The lady working the front desk, Temeka, was phenomenal! She was so nice, knowledgeable and just a kind person! And our walk to NRG was only a half mile so we didn’t have to drive in and fight traffic which was great! The rest of our stay was ... read more
Business response:
Dear Guest, thank you for staying with us and sharing your concerns. Our goal is to provide an exceptional experience for our guests, so we apologize that we fell short during your visit. We work hard to provide a clean and comfortable environment; therefore, we regret that the smell compromised your experience. Our housekeeping and maintenance team is already at work to ensure better service to all the guests. However, we are glad to share your compliments about Temeka for her exceptional service. Considering our location, ... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,560 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.