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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jamie, we appreciate you taking the time to leave your rating. However, we are disappointed if we did not deliver our best. We hope to have a second chance to provide you with the stay you deserve soon. Sincerely, Hotel Management
The rate could be better. I like my room, it was not a fitting price. There was no free breakfast, the whole reason why I booked so I wouldn't have to pay for breakfast during my stay. However, I would stay here again. The carpet could use a deep cleaning.
Business response:
Thank you for sharing the details about your experience here. We are sorry for not meeting all of your expectations during this visit and do appreciate your understanding nature during this unprecedented time we are all going through. We have taken note of all your concerns so we are well poised to serve you better on your next visit. We look forward to your return trip. Sincerely, Hotel Management
Business response:
Michael, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Houston, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Me and my son really didn't really like the way the reception is greeted us got a chick got us checked in faith and comfortably and before she left make sure we didn't need anything else so yes I can I'm always come here I've been a customer for you guys now almost 16 years and it really feels good so that's why I went it's time for my break I come here this is home away from home I have no complaint that young lady did a beautiful job for the last 3 days with me and I thank you for her services and I'll be staying another n... read more
Business response:
Elizabeth, It is always a pleasure to hear from our loyal guests and to know we are continually exceeding expectations. We thank you for staying with us again and making Extended Stay America your home away from home. We are pleased to hear we met your needs and expectations during your visit. Your comments will be shared with the staff, and they will be happy to know their efforts made a difference. Thank you once more for your feedback, and we look forward to welcoming you back soon for another stay. Sincerely, Hotel Manag... read more
Very nice place to be with your family It’s a very comfortable ,relaxing , environment I always enjoy my stay here. Very courteous staff I was very comfortable.
Business response:
Chandra, we are thrilled you chose Extended Stay America again to be your home away from home. We are pleased to hear we met your needs and expectations during your visit. Your comments will be shared with the staff and they will be happy to know their efforts made a difference. Thank you for your feedback, and we look forward to welcoming you back soon for another stay. Sincerely, Hotel Management
I have stayed here before and never had issues with noise or anything. However on this stay there was a lot of noise especially at night. People were outside of the building talking loud, walking the hallway talking loud. I had problems sleeping due to a person with their TV loud at odd hours and what sounded like kids stomping above me. There was also a strong smoke smell like cigarettes or something in the hallways. I didn't have any of these issues on my other stay. I don't know if it was because I was on the 1st floor th... read more
Business response:
Dear Katherine, thank you for staying with us again. Your total satisfaction is always our top priority; therefore, we are disappointed you were disturbed with the noise of neighboring guests. We wish we had an opportunity to get this resolved as we would have changed your room. Once again, we are sorry, and we look forward to welcoming you again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Check in was seamless. Room was very spacious and comfortable. Service was impeccable.
Business response:
Thank you for staying with us and for sharing your experience with other travelers. We are so happy you had a great night's rest and that our service was to your satisfaction. It was a pleasure to have you as our guest, and we look forward to seeing you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 4.4 star rating with 1,472 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.