This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They were out of coffee and breakfast. When asked the front desk about it, they tried to blame it on the flooding. They were out before the flooding hit. Asked for coffee maker but was told they dont provide the filters for the coffee maker. Lights did not work properly in the room, found roaches in the bathroom and the pool was not properly cleaned. I would not recommend this location. Stay someplace else.
Business response:
Dear Amy, We're truly sorry your visit fell far below expectations. The lack of available amenities, unresolved maintenance concerns, and cleanliness issues are all unacceptable and do not reflect the standards we strive to uphold. Your comments will be shared with our team so that each of these concerns can be addressed and improvements made. We regret that your experience was disappointing and appreciate you taking the time to share your experience with us. Please know we take your feedback seriously and will use it to imp... read more
Yuck Ok if you close your eyes, plug your nose and fall asleep quick. People are sleeping in the lobby multiple nights, room was discussing and smelled. Dead roaches, long black hair everywhere. This place needs some help
Business response:
Dear Brad, We’re sorry for the disappointing experience you had during your stay. A guestroom should feel clean, comfortable, and well cared for, and what you described is far from acceptable. Your comments about cleanliness and the overall atmosphere have been shared with our team for immediate attention. We appreciate your honesty and the opportunity to make improvements where they are needed. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel ... read more
The room was very dirty. The room had roaches and bed was broken.
Business response:
Dear Juanita, We're sorry the condition of your room did not meet basic expectations. Clean accommodations and a well-maintained space are essential for a comfortable stay. The concerns you raised about pests and furniture will be brought to the attention of our team for immediate action. We regret that your stay was affected by these issues and appreciate you bringing them to our attention so we can work on improvements. We hope to have another opportunity to welcome you back and provide you with a more favorable experience... read more
Room was not ready at 4pm. Lobby full of guest waiting for rooms to be cleaned. The whole building smelled terrible.
Business response:
Dear Hector, We sincerely apologize for the delay and the atmosphere you experienced during your visit. Guests should be welcomed into a prepared space and a pleasant environment; we regret that this was not the case. We will address the concerns with our team to ensure that the property presents a more inviting impression moving forward. Your feedback is valued, and we're working hard to ensure smoother arrivals and better conditions for everyone who stays with us. Please accept our apologies, and we hope you will give us a... read more
.
Elevator out, towels spread in the entrance and dogs loud, loud loud. Called to get a change. The man was rude and said a $50 credit was all he could do.Very disappointed. I wont be back.
Business response:
Dear Wendy, We’re sorry your experience was impacted by noise concerns, maintenance issues, and an unsatisfactory interaction with one of our team members. It’s disappointing to know your concerns weren’t met with better care. We understand how frustrating this must have been and appreciate you bringing it to our attention. Your feedback has been taken seriously as we remain committed to improving both our service and the guest experience moving forward. Please accept our apologies, and we hope you will give us another chanc... read more
was terrified disgusting room with blood s stains on the curtains the couch is all stained up and the bed sheets were stained, and it smelled like cigarettes really bad and there was a guest next-door with children, screaming at his kid sounded like he was beating his children
Business response:
Dear Brittany, We’re deeply troubled to know your experience was so distressing. A room should feel secure, clean, and comfortable. What you described is far from what we strive to provide. We take these matters seriously and will be reviewing them with our team to ensure they’re addressed immediately. Thank you for bringing this to our attention. Your feedback is much appreciated, and we hope you will give us another chance to prove we are committed to providing outstanding hospitality. Sincerely, Hotel Management
Lock on door did not work and
Business response:
Dear Martha, Thank you for your feedback. We are sorry to learn about the difficulty you experienced with the door mechanism. Guest safety and comfort are extremely important, and we understand how concerning this must have been. Our team is always available to assist, and any issues reported are promptly addressed by our maintenance staff. We regret not having the opportunity to resolve this during your stay and hope to welcome you back for a smoother, more comfortable visit in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,605 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.