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Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was really dirty I was so grossed out I checked out the next morning.
Business response:
Dear Rami, Thank you for sharing your feedback with us. We sincerely regret that you had to cut your stay short because of the room’s condition and that cleanliness did not meet your expectations. We take your feedback seriously and will address this issue with our housekeeping associates to ensure that such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the future, so we can provide you with the immaculate and enjoyable experience you deserve. Sincerely, Ho... read more
Hotel was clean but only problem was too many roaches that i checked out the same day i checked in
Business response:
Dear James, We’re very sorry to learn about your experience and the concern you encountered during your stay. While we’re glad you found the property clean, we truly regret that this issue impacted your comfort and led to an early departure. Please know that your feedback has been shared with our team to ensure that such situations are addressed adequately and that similar incidents are prevented in the future. We hope you will allow us the opportunity to welcome you back for a more seamless and comfortable visit. Sincerely,... read more
No comment
Business response:
Dear Inez, Thank you for staying with us. We apologize that your visit did not meet your expectations. While we wish there had been more detail about your experience, we value the time you took to share your feedback. Guest input, whether brief or detailed, helps us reflect and improve future stays. Our team is committed to providing a welcoming and comfortable environment, and we look forward to the opportunity to offer a more positive experience on your next visit. Sincerely, Hotel Management
“Mold and roach infestation Floor was wet with mild dough from the AC unit running. There were roaches. Strangers knocked on my door at night felt very unsafe. Some of the guest desk attendant were very rude. Also, the elevator was death attendant for 2 1/2 weeks. I stayed there a month.
This place gradually is getting worse: - keys constantly need to get activated again and again at the from desk. - front desk customer service are normally not there. You need to call them - cockroaches - hallways have no cameras! I guess they don’t need to prof anything if something is missing in your room - this time elevator was not working. - smelly hallways - when they activate your key card , they won’t ask you who you are. Just tell them what your room number is . They take your word a for it ! - no room service ( I t... read more
- cockroaches all around - no room service ( every 6 days ) - room key needs to be activated again and again. You don’t need to verify your name and the room. Just give your room number and they take your words for it! - no camera security on hallways - dirty and smelly hallways - dirty towel needs to be brought by you and exchange with the clean one at the front desk - elevator didn’t work ( through out my staying for 5 days . - you pick up your trash and take it to “ trash room “
Absolutely horrible. Literal definition of a roach hotel
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 3.6 star rating with 3,659 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.