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Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
i fail in the parking lot, when i reported it to the front desk they where not concerned
Business response:
Dear Guest, Thank you for the feedback about your stay at our hotel. We are sorry to hear there were some concerns during your stay. We very much appreciate you bringing this to our attention, and we will address this appropriately. Your comments are invaluable to us as we continuously strive to improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Safe travels!Sincerely,Hotel Management
Wasnt a great stay checked in went to room and had roaches all in bathroom.told front desk and nothing was done. Definitely not staying there again.
Business response:
Dear Jason, Thank you for taking the time to share your feedback. We want our guests to have a clean and comfortable hotel experience. However, we sincerely apologize that your room did not meet your expectations upon arrival. Our commitment to cleanliness is of utmost importance, and we will review your room to address your concerns with our housekeeping and pest control team to maintain the highest standards throughout the property. Also, we regret your disappointment with the team, and we will discuss these remarks to fin... read more
Rooms look clean but have roaches.
Business response:
Dear James, Thank you for sharing your feedback. While we strive for cleanliness, we take reports of pests very seriously. Please know that we adhere to strict pest control protocols and will investigate this matter immediately. Your experience is important to us, and we appreciate your bringing this to our attention. We hope to have the opportunity to provide you with a more pleasant stay in the future.Sincerely,Hotel Management
People are nice, service is ok, but the room is old and dirty
Business response:
Dear HAIWEN, Thank you for being our guest and appreciating our friendly and helpful team, making a positive impact on your overall hotel experience. However, please accept our apologies for the cleanliness and condition of the room. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Please revisit the next time you are in the area to show you our commitment to exceptional hospitality... read more
Bad service, uncleanliness every where. I won’t recommend this Hotel to anyone. Like the receptionist said when I asked for coffee and there’s none..”well for $68 what you want”..
Business response:
Dear Patricia,We sincerely apologize for the issues you experienced, particularly regarding the cleanliness and service you received from our staff. The situation you described is unusual and does not reflect the high standards we aim to provide. We appreciate you for bringing this to our attention. Please know that we are sharing your feedback with the respective team members to enhance our guest experience in the future. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you agai... read more
They did not have a room available…. And the guest were outside smoking and drinking loudly
Business response:
Dear Keithland,Thank you for sharing your feedback. We’re truly sorry for the noise disturbances you experienced. Our team is trained to address such issues promptly, and we're working to ensure a more peaceful environment for all our guests. Please remember that our front desk is always available to assist with any concerns during your stay. We hope the rest of your visit was enjoyable and that you'll give us another chance to provide you with a better experience. Safe travels, and we look forward to welcoming you again.Sin... read more
I booked a room for my mom after Hurricane Beryl in Houston. They refused to let her check-in due to not having confirmation of what I paid, power was going in and out, and then they had the audacity to charge me a no-show fee! She was in their lobby trying to check-in and they refused! Because I booked this as a pay the hotel directly, Expedia was unable to cancel this for me, but they tried multiple times to contact the hotel regarding my issue. The hotel refused to reverse the charge. I had to file a claim with my credit ... read more
Business response:
Dear Katharine,Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Save your money. Don’t stay here Terrible place to stay.. so bad that I paid for 3 nights and only stayed one night. Would never recommend this place.
Business response:
Dear Vanessa,Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. We would love for you to contact us directly before your next visit so we can help manage your reservation personally. Thanks again for being our guest, and we ... read more
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 3.6 star rating with 3,659 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.