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Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was awful. I didn’t have a working restroom for 2 days and they comped one day.
Business response:
Dear Guest, We're truly sorry you experienced such a major inconvenience during your stay. Going without a working restroom is unacceptable, and while a one-day adjustment was offered, we understand how frustrating it must have been to deal with that for two days. Your feedback will be shared with our team so that situations like this are handled more urgently and thoroughly in the future. We appreciate you giving us the chance to improve. Please accept our apologies, and we hope you will give us another chance to provide yo... read more
Stinky When we got there it smelled strongly of drugs. We ended up leaving and staying somewhere else
Business response:
Dear Guest, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent visit. We deeply regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. Your feedback is invaluable, and we will address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us anothe... read more
The Hotel Mgt is not focusing on cleanness and room was not ready, I just book other hotel and did early check out..
Business response:
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. We regret that we did not meet the standard of cleanliness and readiness you expected. We understand how frustrating it must have been. Your comments will be shared with our team to ensure improvements are made in these areas moving forward. We truly appreciate your feedback and hope that your future stays exceed expectations. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sinc... read more
In die Jahre gekommen Ziemlich upgerockt und updated. Frühstück bestand aus abgepackten Muffins und Müsliriegel, der Kaffee war aber gut. Die Sauberkeit lies zu wünschen übrig. Zimmerservice erst ab mindestens 3Tagen Buchung, den Müll durfte man selber entsorgen.
Business response:
Dear Guest,We're glad you noticed the updates throughout the property and that you enjoyed the coffee during your stay. That said, we're sorry the overall cleanliness and limited housekeeping service didn't leave a stronger impression. For longer visits, our housekeeping schedule is designed to offer routine service, but fresh linens and toiletries are available upon request at the front desk. We appreciate the opportunity to host you and will review your feedback with our team to improve comfort and consistency across the b... read more
Generally just a disgusting place Black mold all in the bathroom (including under the floorboards) and roaches scurrying over the counters. It took forever to get someone at the front desk to check me in. A/C didn’t do anything to cool down the room
Business response:
Dear Meghan,We're sorry to learn about your disappointing experience. Maintaining a clean and comfortable environment is our top priority, and it's concerning to learn about the conditions you described. We understand how unsettling it must have been to encounter cleanliness issues in your room, and we regret that the air conditioning did not provide the comfort you needed. We also apologize for the delay in checking in. Rest assured, we are addressing these concerns with our team to ensure improvements are made. We apprecia... read more
Wish so basic utensils were already available in the room. I don
Business response:
Dear Robert,Thank you for sharing your thoughts. We understand how having basic utensils readily available in the room could enhance your experience. To ensure every guest receives clean and well-maintained amenities, we keep kitchenware at the front desk and are happy to provide them upon request. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
I would reconsider Room had roaches behind the TV and the restroom. Called front desk no answer. When we checked out next morning I told the front desk clerk and the only response was I will relay the message to management and that’s it. No phone yet or anything
Business response:
Dear Michael,We sincerely apologize for the issues you encountered during your stay. A clean and comfortable environment is our priority, and it's concerning that pests were present in your room. Additionally, we regret that you could not reach the front desk when needed and your concerns were not addressed at checkout. Your feedback is valuable, and we will be reviewing these matters with our team to ensure these issues are resolved and that there is a higher standard of service moving forward. Please accept our apologies, ... read more
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 3.6 star rating with 3,659 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.