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Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cockroaches were everywhere, in kitchen and washroom
To steal a line from The Venture Brothers, "The whole place smells like Dinty Moore Beef Stew." I've stayed in a lot of cheap hotels in my life and this in the top five of the worst. Everything was dirty, blood stains on the sheets, filthy toilet, AC that was either off or blasting, water outage for half a day, bugs in the room, and an overall feeling of everything being gross. Two things keep this from being a one star: 1. Proximity to JSC - it's a short walk away. 2. The overnight front desk lady - I didn't catch her name,... read more
Business response:
Dear William, We’re sorry your stay was impacted by many concerns. The condition of the room, lack of cleanliness, and maintenance issues you described fall far below the standard we aim to maintain. We also understand how uncomfortable the experience must have been, and we will be reviewing these matters with the team to ensure corrective steps are taken. Your recognition of our overnight staff member and the property's proximity to JSC is appreciated. We are working toward meaningful improvements and hope to offer a much b... read more
Front desk person was very nice . This place use to be very good. but now room Smells horrible, unable to breathe. Worst place
Business response:
Dear Vimal, Thank you for your feedback. While we're glad the front desk team made a positive impression, we're sorry the condition of the room, and the air quality made your stay uncomfortable. It's especially disappointing to hear this from someone who has had better experiences with us in the past. Your comments will be shared with our housekeeping and maintenance departments so we can take steps to improve the environment for future guests. We appreciate you taking the time to share your experience. We hope to have anoth... read more
The first room they gave me was so dirty filthy dog hair everywhere floors were dirty sticky smelly room
Business response:
Dear Roxana, We're sorry your initial room was in such poor condition. What you described falls short of the experience we aim to provide, and we will ensure this is addressed with our housekeeping team to ensure greater attention is given moving forward. Thank you for bringing it to our attention. Your feedback helps us improve and take the necessary steps to do better. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
Dirty rooms
Business response:
Dear Maria, We’re sorry the cleanliness of your room did not meet expectations. A well-kept space is a basic standard we aim to provide for every guest, and your comment will be shared with our housekeeping team for immediate attention. Thank you for bringing this to our attention so we can make the necessary improvements. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit to the area. Sincer... read more
Refund I stayed three total nights my first night I stayed. I thought I had a working kitchen had a guest over to cook for and couldn’t find out the microwave didn’t work so I had to call the front desk. He said he was going to come check it out and never did 20 minutes later. I called back to the front desk to get them to come check out the microwave and finally did 10 minutes later so after 30 minutes, I waited after the other food was already cooked. He offered to let me go into another room to borrow their microwave. It ... read more
Business response:
Dear Guest, We're sorry for the inconvenience you faced with the microwave during your stay. We take your feedback seriously and have shared it with our dedicated team. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Refund To be honest, it was terrible. I got this room because it had a kitchenette and I had a microwave that didn’t work the entire time I was there. I let the front desk know, and I also called the executive people‘s number. I just feel like I deserve a refund
Business response:
Dear Guest, We apologize for the inconvenience caused by the microwave not working during your stay. We understand how essential a fully functioning kitchenette is for your comfort. Thank you for bringing this issue to our attention. We will ensure that our maintenance team addresses this issue to prevent similar occurrences in the future. Thank you again for your feedback, as this helps us improve the experience for all our guests. We hope we have the opportunity to make a much better impression on a future stay. Sincerely,... read more
Did not have coffee, hair dryer and everything was very old.
Business response:
Dear Guest, Thank you for the feedback about your stay at our hotel. We strive to provide our guests with all the comforts of home; therefore, we genuinely regret to hear we did not meet your expectations. We are sorry for your disappointment with certain amenities that you outlined. Your specific remarks will help us as we continually improve our amenities and services. We appreciate you being our guest and hope you will stay with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 3.6 star rating with 3,659 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.