Extended Stay America - Houston - NASA - Johnson Space Center

Business response:

Dear Felisha,We sincerely apologize that your stay was met with such an unacceptable experience. No guest should ever encounter unclean bedding, and it’s deeply concerning that the issue was not properly addressed, and you were left to handle it yourself. This does not reflect the level of care we expect from our team, and we will be addressing this matter to ensure that future guests receive the proper attention and service they deserve. Please accept our apologies, and we hope you will give us another chance to provide you... read more

Business response:

Dear Guest,We sincerely apologize for the unsettling experience you encountered during your stay. Cleanliness and comfort are top priorities for us, and it’s deeply concerning to learn about the condition you described. We take such matters seriously, and we will address this with our team to ensure it is resolved. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management 

Business response:

Dear Carlos,Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management 

Business response:

Dear Nishchal,Thank you for bringing this to our attention. We take these matters very seriously and will ensure this is properly addressed.Sincerely,Hotel Management 

Business response:

Dear Tyrone, Thank you for taking the time to share your feedback. Please accept our apologies for the issue you encountered during your stay. This is far from the standard of cleanliness and comfort we strive to provide, and we take your concerns very seriously. We are immediately addressing this matter with our pest control provider to ensure that such an issue is resolved and prevented moving forward. Your comfort and well-being are our top priorities, and we regret that this aspect of your stay fell short. Thank you agai... read more

Business response:

Dear Rajeev, Thank you for your feedback. Providing a clean and bug-free environment has always been our motto. However, we are sorry to hear about the issues with your room's upkeep and cleanliness. We take these remarks seriously and ensure they are addressed appropriately by our housekeeping and pest control team. Our staff genuinely cares about providing an enjoyable stay to all our guests. Apart from this, we hope you had a pleasant time and will consider returning so we can show you the hospitality you deserve. Sincere... read more

Business response:

Dear David, We sincerely apologize for the situation you described and regret to know that you did not have a good night's rest. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We hope you will revisit so we can show you our commitment to outstanding experiences. ... read more