This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We managed, but will not be back Staff was friendly, but the property itself is not as well maintained inside as it appears outside. Found a bug crawling on the headboard and had to immediately ask for room change. No dishes, utensils or cookware in room -which is somehow their policy - fine; however the staff seemed to struggle to provide even basic dishes at front desk upon request. It makes no sense not to have a "kitchen pack" at least offered upon check in instead of forcing guests to come back down to the front desk an... read more
Business response:
Thank you for choosing us. Although you had a pleasant stay, we apologize for the lack of kitchenware and that you were let down with the condition of our property. Your feedback shares the areas we need to improve with, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
This hotel provides a good balance of price and location.
Business response:
Thank you for choosing us. We are glad to know you liked our affordable price and found our location convenient for your needs. Thank you once more for sharing your feedback, and we look forward to serving you again soon. Sincerely, Hotel Management
We stay here twice a year We always stay here when we have a gymnastics meet in League City, 20 minutes away, across the street fro NASA Space Center, lots of food close by, we feel safe and in a nice price range for a singe mom.
Business response:
Lorelei, we appreciate your loyalty towards Extended Stay America and the wonderful feedback about your experience here. We are thrilled to know you enjoyed the convenience of our location and that we were able to meet your expectations at a great price. Thanks once more for your comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
Bien pero habitaciones con cucarachas. Había cucarachas en el area de la cocina de mi habitación, en general el hotel está bien pero creo que las habitaciones cerca del cuarto de basura tienen ese problema porque la mia estaba justo enfrente. La ubicación del hotel está muy bien si vas a la NASA, queda justo enfrente y te puedes ahorra el estacionamiento. Una de las chicas de recepción nada amable. Desayuno básico con café, te, barras y pan, pero sirve para empezar.
Business response:
Monica, thanks for the feedback. We glad to read you had an overall pleasant visit and liked our location. However, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Loved that the front desk agent went above & beyond in getting me more than I asked for in plateware, giving me a whole measure of dishes for use.
Business response:
Thanks for the 4-star review of Extended Stay America. We are thrilled to know you had a relaxing stay with us and the service provided by our staff was above and beyond your expectations. Our team has appreciated you for highlighting their efforts. Thank you once more for the kind comments, and we look forward to serving you at your second home. Sincerely, Hotel Management
I booked with my credit card, and requested to pay cash at the hotel. Book and pay later feature thru Expedia. Upon checking in the receptionist did not ask how I would like to pay, she just charged it to the card on file. And after telling her I did not want to use that particular card, she did not offer to change it she said "Sorry" heres your room number and key.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know overall you had a pleasant stay with us. However, we are sorry for the service issue you experienced. We will make sure that our future guests’ do not experience this situation. On behalf of everyone here, we invite you and your family to revisit us for an even better experience. Sincerely, Hotel Management
Staff was very friendly and accommodating as best they could. First we were given had a horrible smell and we had to be moved. The next room was better but still had an old musty smell. There were very few amenities and the furniture was in poor condition
Business response:
Thank you for being our guest. Although you were impressed by the service provided by our courteous associates, we are sorry for the issues you had in your rooms. We have asked our housekeeping team to be more diligent going forward. Also, we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
great place to stay I've stayed here a couple times and always had a good experience
Business response:
Thank you for making Extended Stay America your home away from home. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect feedback. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Clean but improvements needed The hotel had excellent accommodations, however, there was ongoing renovations going on at the location. The construction did not complicate my stay or make it uncomfortable. The only thing that I disliked about the trip was the poor air quality on the second floor where I stayed. I’m not sure how the air is circulated, but it seemed as though some of the cooking from the rooms circulated throughout the hallways. It made it slightly pungent and tough to bare. The only other thing that didn’t go ... read more
Business response:
Jason, thank you for staying at Extended Stay America. We are happy to know you enjoyed your well-appointed suite and that you had a pleasant time with us. However, we are sorry for the issues you encountered. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 4.3 star rating with 1,605 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.