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Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister
- Hotels
- Houston, TX
About this business
Location details
5454 Hollister St., Houston, TX, 77040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Safe place long way from home The staff there are wonderful! So helpful. They go above and beyond to make one feel at home. Boys there for a 3 month stay for work. Beds very comfortable and even tho by highway noise not a bother. The only negative if I had to find one .. the gym equipment is not functional. Has laundry facility on site. Easy access to all kinds of food and shopping within one circuit without getting on the crazy highway. Safe area. Folks staying there are very friendly. So if you are looking for a long term ... read more
Business response:
Rebecca, thank you for choosing Extended Stay America for your son’s summer internship. We believe that excellent customer service, our prime location, and well-kept property makes us an amazing choice. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Bring your bug spray The suite was nicely laid out. Had a big kitchen , full fridge. The problem was, I was bitten all over my legs by some kind of bug, most likely fleas. There is no maid service unless you stay 7 or more days, which would have been nice to know. Overall, the room was excellent if the fleas didn't eat me alive.
Business response:
John, thank you for your feedback and for choosing to stay at our hotel. Although you had a pleasant stay, we offer our apologies for the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Christina, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
It was ok.
Business response:
Michael, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
I had to keep asking for towels because he room was cleaned(supposedly) and there were no clean towels in the room. I also left a brand new robe and when I went back for it I was told that I didnt leave it. I guess housekeeping got a brand new robe and never reported it.
Business response:
Thank you for choosing Extended Stay America for your needs. We are delighted to know you had a pleasant stay with us and that our offerings were to your satisfaction. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Towels and other articles are available and complimentary at the front desk. We will make sure our front office team communicates this without fail going ahead. We hope you will give us a chance to redeem ourselves in the future. Sincer... read more
Treat everyone equally it matters The lady working the desk was rude. When I first got there their was a black gentleman that open the door for me as I came in . I believe she thought we was together. He kept walking while I went to the desk and she yelled at him to stop . Made him say his name and pull out his room key. Then she came back to me and ask me “ what do you want “ . I said my name and said it was my first time here and she changed her whole persona . She tried to be nice and friendly after that but it was some m... read more
Business response:
Dear Monique, Thank you for being our guest and for bringing the details of your stay to our attention. We are sorry you did not experience our staff at their best upon your arrival, and they failed to greet you with a welcoming smile, warmth, and hospitality. This behavior is highly unusual, and please rest assured we have addressed your comments with our staff to ensure they deliver excellent service, all the time to every guest. We appreciate your business, and we hope you will consider giving us another opportunity to se... read more
Business response:
Maeli, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister
How is Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister rated?
Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister has a 3.5 star rating with 769 reviews.
When is Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister open?
Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister is open now. It will close tomorrow at 12:00 a.m.