Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister

Business response:

Michael, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your needs. We are delighted to know you had a pleasant stay with us and that our offerings were to your satisfaction. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Towels and other articles are available and complimentary at the front desk. We will make sure our front office team communicates this without fail going ahead. We hope you will give us a chance to redeem ourselves in the future. Sincer... read more

Business response:

Dear Monique, Thank you for being our guest and for bringing the details of your stay to our attention. We are sorry you did not experience our staff at their best upon your arrival, and they failed to greet you with a welcoming smile, warmth, and hospitality. This behavior is highly unusual, and please rest assured we have addressed your comments with our staff to ensure they deliver excellent service, all the time to every guest. We appreciate your business, and we hope you will consider giving us another opportunity to se... read more

Business response:

Maeli, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for providing us with details about your stay.We sincerely apologize if our services were not shared with you at check-in. While our service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We aregrateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, Hotel Management 

Business response:

Krystina, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Muhammad, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management