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Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister
- Hotels
- Houston, TX
About this business
Location details
5454 Hollister St., Houston, TX, 77040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Muchas cucarachas, sucio el piso, olor a hierba, no sirven desayuno. El personal fue amable.
Business response:
Gustavo, thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. On a positive note, we are happy you were pleased with the service our associates delivered. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
No respetaron la habitacion, huele mucho a cigarro
Business response:
Adriana, we appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced due to the concerns with your room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us, and we hope you will make the same choice the next time you visit our area. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will ... read more
Never stay at property- And was not refunded- called and representative lied about refunding me . Will Never book through Expedia again
Business response:
Thank you for your review. We certainly apologize for the issues you encountered with your reservation which led to your disappointing stay. Our hotel has a standard cancellation policy that applies in most situations such as yours. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend that you contact them directly for the resolution regarding your billing concerns. We appreciate your patience, and we hope you will allow us another opportunity to ... read more
It' was horrible no running running. And no telephone last but not least my girl friend as hit emfhrj5u
Business response:
I'm sorry you have a bad experience. We strive to make all our guests experiences great. Unfortunately, I don't quite understand what wasn't running and who hit your girlfriend.
The room had roaches
Business response:
Robin, thank you for being our guest. We apologize for the roaches you encountered and regret the inconvenience caused. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. Please revisit us so we can make it up to you. Sincerely, Hotel Management
I booked through expedia for 1 night. When. I checked in, the lady at the front desk charged me two $54 transactions in error. Leaving me with 74 cents in my bank account. The next day i spoke to the manager and told her the fees were still there. All she could say aas that she cancelled it.even though i had 0 money, no where to stay, and no food, she told me to leave and figure it iut on my own. It was their error ans i got stuck eith being hungry.
Business response:
Thank you for being our guest. We are sorry for the billing issues you encountered and regret the inconvenience it caused. We are reviewing this with our front desk team to see what went wrong. Since this is an Anonymous review, we also request you reach out to our front desk so that we can assist you. We hope you treat this as an isolated event and give us another opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Tramarcus, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister
How is Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister rated?
Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister has a 3.5 star rating with 750 reviews.
When is Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister open?
Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister is open now. It will close tomorrow at 12:00 a.m.