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Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister
- Hotels
- Houston, TX
About this business
Location details
5454 Hollister St., Houston, TX, 77040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had roaches
Business response:
Robin, thank you for being our guest. We apologize for the roaches you encountered and regret the inconvenience caused. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. Please revisit us so we can make it up to you. Sincerely, Hotel Management
I booked through expedia for 1 night. When. I checked in, the lady at the front desk charged me two $54 transactions in error. Leaving me with 74 cents in my bank account. The next day i spoke to the manager and told her the fees were still there. All she could say aas that she cancelled it.even though i had 0 money, no where to stay, and no food, she told me to leave and figure it iut on my own. It was their error ans i got stuck eith being hungry.
Business response:
Thank you for being our guest. We are sorry for the billing issues you encountered and regret the inconvenience it caused. We are reviewing this with our front desk team to see what went wrong. Since this is an Anonymous review, we also request you reach out to our front desk so that we can assist you. We hope you treat this as an isolated event and give us another opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Tramarcus, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Need remodeling, smelled like a ashtray in the room
Business response:
Dutch, thank you for your review. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We appreciate your patience and would love for you to return for a much better experience. Sincerely, Hotel Management
Hope don’t get charge for this night because when we got there wasn’t any room available and staff members weren’t helpful or nice
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We also apologize you did not find our staff at their best. Your feedback is important to us, and we will use it to improve our services going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Nothing good to say it was horrible!! No breakfast, a non-smoking room smell like weed.
Business response:
Thank you for being our guest. We are sorry you were unhappy with our grab-and-go breakfast. Your comment will be shared with our brand leaders to determine new breakfast offerings. We also apologize your non-smoking room had a smoke odor and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite to remove the smell. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Don’t go HORRIBLE
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister
How is Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister rated?
Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister has a 3.5 star rating with 770 reviews.
When is Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister open?
Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister is open now. It will close tomorrow at 12:00 a.m.