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Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister
- Hotels
- Houston, TX
About this business
Location details
5454 Hollister St., Houston, TX, 77040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff friendly and greeted when walked in. The hotel was clean.The only problem that need to pick The trash up in hallways that people leave The room didn't have a microwave for a 2 days had to call a couple of times for it bathroom big. The icebox was cold. Will be staying again
Business response:
Thank you for being our guest at Extended Stay America. It's a pleasure to know you liked our courteous associates as well as our well-kept property. However, we regret the inconvenience you had. We have taken note of your feedback and will share it with the appropriate teams to improve our future guests' experiences. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Could have been better The actual stay itself served his purpose for the evacuation of the bad weather that was coming. First the air conditioning did not work enough to keep the whole room cool during the course of the day secondly only half of the stove worked so we were only able to use two of the burners and not all four thirdly the towel rack in the bathroom came down we reported it to the front desk the next day the repairman came up claims he was going to fix it said he was leaving to go get his said he was leaving to... read more
Business response:
Gary, thank you for your review. We are sorry for the maintenance issue you encountered in your room and that we were unable to resolve it to your satisfaction. We have alerted our team about the problems you outlined, and they are fixing them immediately. We continually strive to deliver service that goes above and beyond, and we hope you will consider a return visit so we can provide you with the exceptional hospitality you deserve. Sincerely, Hotel Management
O time for work only relaxation. I can say a lot about this place it is very much good to be at as far as the surroundings and it's really convenient.
Business response:
Kevin, thank you for the generous review of Extended Stay America. We are delighted to know you had a great stay and loved our location. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Best hotel I’ve stayed in a long time. Everything Everything was nice and clean. They had good service. Soon as you called they responded quickly. Very very nice peole at this hotel I Would definitely stay here again if I’m in the area.
Business response:
Thank you for the lovely review of Extended Stay America. It’s an absolute delight to know you were pleased with our clean hotel and the service provided by our associates exceeded your expectations. Your compliments will surely be shared with our team. We appreciate your feedback and can’t wait to welcome you back soon. Sincerely, Hotel Management
Good stay. Outdated appliances and cookware.
Business response:
Thank you for taking time to share feedback about your stay. Our goal is for every guest to have a great experience, so we are delighted to know you had a good stay. Your observations have been noted. We look forward to making your next visit perfect in every way. Sincerely, Hotel Management
Very nice place would recommend to any family that is traveling
Business response:
It was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding experience, and your compliments serve as an encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice every time you are here. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Business response:
We were delighted to serve you during your stay at Extended Stay America Houston NW.
Frequently asked questions about Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister
How is Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister rated?
Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister has a 4.3 star rating with 520 reviews.
When is Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister open?
Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister is open now. It will close tomorrow at 12:00 a.m.