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Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister
- Hotels
- Houston, TX
About this business
Location details
5454 Hollister St., Houston, TX, 77040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your feedback. We use this to help coach or team and make this a better experience for all our guests.
Falta mas limpieza La limpieza de la habitación la realizan cada semana y no te cambian las toallas para bañarte, si necesitas cobija extra tiene costo.
Business response:
We're sorry you were unhappy- we'll work hard to fix the issue you experienced. Thanks for letting us know.
The bad is comfortable, but the wifi is very unstable even you paid for the Premium use!!
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Houston - Northwest - Hwy. 290 - Hollister takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have a... read more
Clean, no thrill or frills. Friendly, courteous, very helpful late night front desk staff. Thankful for last minute availability!
Business response:
Thank you for writing a review of your stay at Extended Stay America. We are delighted to read you liked our well-maintained property and that our friendly associates delivered great service. We appreciate your kind rating and look forward to seeing you soon. Sincerely, Hotel Management
What i liked, room with a kitchen for a reasonable price. First time using this establishment... will be looking for this brand in other areas of my travels...there is nothing fancy, which i like
Business response:
Thank you for choosing Extended Stay America, and for taking the time to post a review! We are glad you were pleased with our well-appointed accommodations with a kitchenette and that we were able to meet your expectations at a great price. It was our pleasure hosting you and we look forward to welcoming you back soon. Sincerely, Hotel Management
Staff friendly and greeted when walked in. The hotel was clean.The only problem that need to pick The trash up in hallways that people leave The room didn't have a microwave for a 2 days had to call a couple of times for it bathroom big. The icebox was cold. Will be staying again
Business response:
Thank you for being our guest at Extended Stay America. It's a pleasure to know you liked our courteous associates as well as our well-kept property. However, we regret the inconvenience you had. We have taken note of your feedback and will share it with the appropriate teams to improve our future guests' experiences. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Could have been better The actual stay itself served his purpose for the evacuation of the bad weather that was coming. First the air conditioning did not work enough to keep the whole room cool during the course of the day secondly only half of the stove worked so we were only able to use two of the burners and not all four thirdly the towel rack in the bathroom came down we reported it to the front desk the next day the repairman came up claims he was going to fix it said he was leaving to go get his said he was leaving to... read more
Business response:
Gary, thank you for your review. We are sorry for the maintenance issue you encountered in your room and that we were unable to resolve it to your satisfaction. We have alerted our team about the problems you outlined, and they are fixing them immediately. We continually strive to deliver service that goes above and beyond, and we hope you will consider a return visit so we can provide you with the exceptional hospitality you deserve. Sincerely, Hotel Management
O time for work only relaxation. I can say a lot about this place it is very much good to be at as far as the surroundings and it's really convenient.
Business response:
Kevin, thank you for the generous review of Extended Stay America. We are delighted to know you had a great stay and loved our location. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister
How is Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister rated?
Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister has a 3.5 star rating with 769 reviews.
When is Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister open?
Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister is open now. It will close tomorrow at 12:00 a.m.