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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cheap and nice for the price. But they need to do a lot of work on service delivery. Nice location. No breakfast. It should be called coffee/tea spot. Kitchen has no cooking utestils and plates/cutleries. I have to ask for toilet paper and tissue paper. No regular supply.
Business response:
We sincerely apologize for not explaining our hotel policies to you on arrival and are sorry to know you didn't like our breakfast offerings. Kindly note, all the kitchenware, and other in-room amenities are available at front desk and is always complimentary. We will remind our front office staff to communicate this policy without fail to our guests moving forward. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please give us a chance to redeem ours... read more
sugarland, tx Checked in at 7:30 t night and had to wait an hour for them to clean a room to put us in.
Business response:
Thank you for your review. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
Call right after booking online and told me they were over booked
Business response:
Tiffany, we are sorry if you had any inconvenience. Sometimes it takes a little time to reflect a guest booking on our system when booked through a third party website. Please feel free to reach us out again if we may assist you further. Sincerely, Hotel Management
Wet in Houston. The toilet in the room above me started to leek water from the ceiling and was all over the floor, we could not use the toilet in our room because the water would get on you. We had to call for room service a few times before someone came down t o access the problem, finally someone came and brought some towels for the floor and we were told they were trying to get into the room above us to see what the problem was. We managed to get a shower and got dressed and checked out. We were told we would get a refund... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the maintenance issues you experienced in your room. It is always our goal to have everything functioning properly once we are made aware of an issue, so we thank you for letting us know. Feedback such as this helps us continually improve our service. Thank you again for being our guest, and we hope you will consider giving us another chance in the future. Hotel Management
The worst No lights in elevator...given a dirty room this can go on and on. Not wasting anymore energy and you shouldn't waste your money.
Business response:
It was so disappointing to read your review and find out your stay with us was not satisfactory. We truly wish we could have had the opportunity to address your concerns while you were still here as there is nothing more important to us than making sure you have a comfortable and relaxing stay. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
James, thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your rating, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
Poor I did not enjoy my stay there the breakfast wasnt up to part room services was poor. I kwpted going to the front desk for towels. The first room i checked into had hair and stains in the refrigerator and freezer.
Business response:
Thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your review, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
It’s a trap The hotel was dirty and trashed. The front staff when we arrived was already in tears because she was new and left alone on her second day. Rooms smelled like smoke, shower was covered in mold. It was not what we expected and will not stay here ever again .
Business response:
Sarah, thanks for being our guest. We sincerely apologize for the cleanliness issue you encountered while being here. Your feedback is of utmost value, so it has been discussed with our team to step up their game and work more diligently going forward. Please consider giving us another chance to provide you with a better stay on a future date. Sincerely, Hotel Management
This is a place to sleep and go. I don’t recommend long stay
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,804 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.