Extended Stay America - Houston - Sugar Land

Anonymous 

on Expedia

7 years ago

Disaster Hotel They tried to give me a room with one bed instead of two like I reserved. After arguing with hotel personnel they finally gave me the correct size room. Do not use this hotel. It is a roach infested hotel 

Anonymous 

on Expedia

7 years ago

I need you to give me my money back on room 129 and 228 we only stayed for 1 day. There was bedbugs and spiders. The bedsheets were dirty, the pillows as well. 

D. 

on Expedia

7 years ago

No Towels! There was only 1 bath towel & 1 hand towel in the room for 2 people. When I went to the front desk after 10pm they still didn't have any clean towels & told me I wasn't the only person who needed towels & just be patient. The paint in the the bathtub was peeling, badly. I know it's a lower end hotel but I at least expect to have towels & a bathtub without paint flakes falling at my feet. 

Arif 

on Expedia

7 years ago

Waste of money Very very very bad experience don’t know where to start from door lock we’re not working propery had to run three time to front desk for the keys which were not working at all at the time of check in no towels in the room called room service for that no response will not stay again & will not recommend to any one don’t waste money it’s better sleep in the car 

Anonymous 

on Expedia

7 years ago

DONT STAY HERE It was a nightmare . Switched rooms . Dirty sheets in both rooms. Air condition did not work. Blood on carpet. Elevator was awful. DIRTY shower curtains. 

Anonymous 

on Expedia

7 years ago

The check in took 30 minutes. The room had no towels or cups or utensils. The continental breakfast was the slimmest picking I have ever seen. What was there was always running out of and replacement was slow. The hotel staff was only there to draw a paycheck they did not care about the guess. I would not stay at an Extended Stay America ever again, not would I recommend it to anyone. 

Anonymous 

on Expedia

7 years ago

Unclean hotel over charging guest Some TV channels had a loud humming noise, very unpleasant. Guest were up at all hours of the night. Could not sleep. I was charged an extra day on my bank card with being told. And it took 2 days to have the money put back on my card. 

C 

on Expedia

7 years ago

Hotel by the highways. We stayed over night and there were a few things that concerned us. -red stain on the floor -mold in the window area as well green crap on the window. - 2 light bulbs were missing -round stains on the coffee table 

Cathleen 

on Expedia

7 years ago

Terrible experience So many things wrong and I didn’t complain except for air not working and the door not locking when shut. No dishes as advertised. Fire at 12am. No notice the next day or at all. Trash in hallway. No ice machine in building. No breakfast two of the days. Double charged without my knowledge. Woken at 2am from woman throwing rocks at my window because her husband had phone off ringer. After she drove around parking lot honking her horn. Couple fighting several days constantly. Smell of weed in hallway. Air ... read more