Extended Stay America - Houston - Sugar Land

angela 

on Expedia

7 years ago

Disappointing On website we said we would have 2 double beds and a sofa sleeper. When we arrived there was no sofa sleeper in room. After contacting front desk the hotel does not even have sofa sleepers in the entire hotel. We did not stay got a refund and went elsewhere. 

Sydney 

on Expedia

7 years ago

Stay Away! I travel to Houston often for work & have stayed at this location twice. The 1st time after driving & working all day, I go to check in & they tell me they don't have anything available. Even though I made a reservation...finally after me telling them how absolutely ridiculous it was that they let me make a reservation & PAID ahead of time even though they didn't have a room for me, they magically somehow found a room?! It wasn't the bed type that I had reserved but at that point I didn't care- I just wanted to ge... read more

Freeman 

on Expedia

7 years ago

Honest review Roaches everywhere. Notified staff nothing happened. They advertised free breakfast but it was just coffee, tea and nature valley bars. 

Anthony 

on Expedia

7 years ago

PICK SOMEWHERE ELSE TO STAY! This was probably the worst stay of 2017. The area was fine, but everything else was not. The whole place needs refurbishment. The hotel clerk was mediocre, but the room was the worst. The whole room just felt dirty, fridge was literally beat up and scratched all over, bed wasn't comfortable, and you could hear every conversation in the hallway. I will NEVER stay at this hotel or any Extended stay unless it is brand new; maybe it will be worth the money then. 

Anonymous 

on Expedia

7 years ago

Bad experience, room dirty, Television not working, no remote control available, plug outlets not functioning, dirty room, not sufficient towels, no dustbin in the room, poor reception, hotel not conducive to stay and bad attitude from receptionist, no professionalism been displayed by the staff. 

kiki 

on Expedia

7 years ago

Had us waiting outside for 30 minutes in the cold Regret, pretty much summarizes how I feel about this hotel. 

DENNIS 

on Expedia

7 years ago

stay was good service bad - requested light bulb and iron for room. Did not receive for my entire stay. 

ashley 

on Expedia

7 years ago

Nice hotel on the outside, don’t let that fool you Rooms- filthy. Towels- dirty Sheets- dirty Toilet- dirty I will never stay here again, Unless I’m desperate and my car won’t suffice for some reason. 

Michael 

on Expedia

7 years ago

Great staff, they did the seat they could Our first room smelled like sour milk that a cat had urinated in a month after a dozen rats drowned in it. That may be too generous, but I’m a forgiving guy. We asked for another room and were given one that just smelled musty, a HUGE improvement. That room, however, didn’t have sheets for the pull-out (which was blood stained), toilet paper or towels and the office closed before we noticed. The staff was AWESOME. They were obviously embarrassed by the state of things and did the be... read more