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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Unprofessional most of visit, breakfast was unacceptable. I had to go get my own towels from day one. Shower wasn't in the best of condition. I would not ref this hotel to no one!
Business response:
Kristiana, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Disaster Hotel They tried to give me a room with one bed instead of two like I reserved. After arguing with hotel personnel they finally gave me the correct size room. Do not use this hotel. It is a roach infested hotel
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
I need you to give me my money back on room 129 and 228 we only stayed for 1 day. There was bedbugs and spiders. The bedsheets were dirty, the pillows as well.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature, as well we have not had any complaints of pests. However, our pest control provider has been notified, and we will have the room you occupied professionally inspected and treated if necessary. If you would like to provide further information and discuss your charges, please do not hesitate to contact our general manager. Thank you again for your feedback, and ... read more
No Towels! There was only 1 bath towel & 1 hand towel in the room for 2 people. When I went to the front desk after 10pm they still didn't have any clean towels & told me I wasn't the only person who needed towels & just be patient. The paint in the the bathtub was peeling, badly. I know it's a lower end hotel but I at least expect to have towels & a bathtub without paint flakes falling at my feet.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered in your room. You deserved a comfortable stay, and we did not live up to your expectations. We will step up our efforts to make sure we are more responsive going forward. We hope you will give us a second chance to make a better impression the next time you are in the area. Sincerely, Hotel Management
Waste of money Very very very bad experience don’t know where to start from door lock we’re not working propery had to run three time to front desk for the keys which were not working at all at the time of check in no towels in the room called room service for that no response will not stay again & will not recommend to any one don’t waste money it’s better sleep in the car
Business response:
Thanks for being our guest. It feels disappointing to know you didn’t have an enjoyable stay with us. We offer our sincere apologies with regard to the service and key card issues you encountered while being here. Your experience has been immediately discussed with the concerned departments, and we are working closely with them in an effort to improve our service levels going ahead. Please consider giving us another chance to provide you with a much better stay. Sincerely, Hotel Management
DONT STAY HERE It was a nightmare . Switched rooms . Dirty sheets in both rooms. Air condition did not work. Blood on carpet. Elevator was awful. DIRTY shower curtains.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
The check in took 30 minutes. The room had no towels or cups or utensils. The continental breakfast was the slimmest picking I have ever seen. What was there was always running out of and replacement was slow. The hotel staff was only there to draw a paycheck they did not care about the guess. I would not stay at an Extended Stay America ever again, not would I recommend it to anyone.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Unclean hotel over charging guest Some TV channels had a loud humming noise, very unpleasant. Guest were up at all hours of the night. Could not sleep. I was charged an extra day on my bank card with being told. And it took 2 days to have the money put back on my card.
Business response:
We sincerely apologize for the noise and service issues you encountered while here and regret the inconvenience these caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
Hotel by the highways. We stayed over night and there were a few things that concerned us. -red stain on the floor -mold in the window area as well green crap on the window. - 2 light bulbs were missing -round stains on the coffee table
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,804 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.