Extended Stay America - Houston - Sugar Land

Najam 

on Expedia

7 years ago

Hotel on the way As we entered the Hotels main door lobby area smelt like kitchen, Elevator had a bad odor and seemed like had not been cleaned for some time. Saw a roach by the bed side wall. Room phone was not functional. Asked for wake up call that never happened . There was no coffee maker or cups in the room. We had room on the third floor, due to lack of air conditioning floor was smelling like a basement. They must not advertise free breakfast or breakfast included in the amenities or facilities,frankly it was ... read more

Anonymous 

on Expedia

7 years ago

Seemed run down Our toilet stopped up maintainable never came. Smoke detectors kept beeping. Sleeper sofa had springs sticking out of it. Holes in couch cushions 

Anonymous 

on Expedia

7 years ago

Muy sucia la habitacion y el toilet no funcionaba. 

Jonathon 

on Expedia

7 years ago

Roach motel Stood at the desk 10 minutes waiting to check-in before an employee showed. The cold water in the bathroom sink didn't work. No small ("face towels") were provided. No trash receptacle was provided. Not to mention, I had unexpected guests... Roaches! 

Darius 

on Expedia

7 years ago

Pay the extra money for a good hotel Worst experience I've ever had in a hotel. I've never seen so many roaches/waterbugs in one room before I came here. Staff is also below average as well. 

Sharonda 

on Expedia

7 years ago

Very disappointed When we initially arrived at the hotel there was trash and debris all on the premises. Then our room was not ready, once we finally got into our room we had to move because the sink had a leak. The next night we had to move again because our room toilet had a severe leak. They eventually put us into another room which seemed to be okay, however all the rooms had no smoke detector covers on them, there were ants in the night stands, the rooms were not clean, trash dumpsters outside were over flowing, there w... read more

Marcus 

on Expedia

7 years ago

Terrible 

Anonymous 

on Expedia

7 years ago

Cheap and nice for the price. But they need to do a lot of work on service delivery. Nice location. No breakfast. It should be called coffee/tea spot. Kitchen has no cooking utestils and plates/cutleries. I have to ask for toilet paper and tissue paper. No regular supply.