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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Higiene Me encontre con cucurachas en el cuarto??....una mal higiene de parte del hotel
Business response:
Jorge, please accept our sincere apologies for the cleanliness issue you encountered while being here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure this problem isn’t repeated going forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Disappointing On website we said we would have 2 double beds and a sofa sleeper. When we arrived there was no sofa sleeper in room. After contacting front desk the hotel does not even have sofa sleepers in the entire hotel. We did not stay got a refund and went elsewhere.
Business response:
Angela, thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Stay Away! I travel to Houston often for work & have stayed at this location twice. The 1st time after driving & working all day, I go to check in & they tell me they don't have anything available. Even though I made a reservation...finally after me telling them how absolutely ridiculous it was that they let me make a reservation & PAID ahead of time even though they didn't have a room for me, they magically somehow found a room?! It wasn't the bed type that I had reserved but at that point I didn't care- I just wanted to ge... read more
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel... read more
Honest review Roaches everywhere. Notified staff nothing happened. They advertised free breakfast but it was just coffee, tea and nature valley bars.
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel... read more
PICK SOMEWHERE ELSE TO STAY! This was probably the worst stay of 2017. The area was fine, but everything else was not. The whole place needs refurbishment. The hotel clerk was mediocre, but the room was the worst. The whole room just felt dirty, fridge was literally beat up and scratched all over, bed wasn't comfortable, and you could hear every conversation in the hallway. I will NEVER stay at this hotel or any Extended stay unless it is brand new; maybe it will be worth the money then.
Business response:
Anthony, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Bad experience, room dirty, Television not working, no remote control available, plug outlets not functioning, dirty room, not sufficient towels, no dustbin in the room, poor reception, hotel not conducive to stay and bad attitude from receptionist, no professionalism been displayed by the staff.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We truly regret the inconvenience it caused. We hope you will consider and give us an oppo... read more
Had us waiting outside for 30 minutes in the cold Regret, pretty much summarizes how I feel about this hotel.
Business response:
Thank you for your review regarding your stay at our hotel. Please accept our apologies for our staff not being attentive to your needs and for the unsatisfactory service you received during your stay. We have shared your observations with our management team for their immediate attention. We hope you will reconsider and stay with us again as we would like you to experience the hotel as you should have on this visit. Sincerely, Hotel Management
stay was good service bad - requested light bulb and iron for room. Did not receive for my entire stay.
Business response:
Dennis, thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always expect from our hotel. Sincerely, Hotel Management
Nice hotel on the outside, don’t let that fool you Rooms- filthy. Towels- dirty Sheets- dirty Toilet- dirty I will never stay here again, Unless I’m desperate and my car won’t suffice for some reason.
Business response:
Ashley, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,804 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.