Extended Stay America - Houston - Sugar Land

sun 

on Expedia

7 years ago

Floor has lots of red spots, dirty and smell. Not clean at all. Lots of dark red big spots on floor. Kitchen is in really bad condition. 

RICKY 

on Expedia

7 years ago

Very dissapointed Both of my rooms were dirty at check-in. Limited amount of bedding and towels. Housekeeping is horrible! These are images of the second room we moved to after the first was dirty. This room was worst! 

laura 

on Expedia

7 years ago

Terrible!!! Don’t stay here Absolutely terrible!!! This hotel should close down. There were roaches, room was broken down and outdated. Front desk staff was never there. I checked in and found a hat from a previous guest under my bed!!! Gross which means housekeeping didn’t clean thoroughly. Hotel should close. 

Lisa 

on Expedia

7 years ago

Customer service not a priority Older room but nice lay out..no amenities including toiletries..called down was told to come down and get it..toilet paper or towels either..trash outside rooms in all hall ways and dirty towels too..was still there when we left the next day..supposed to be..no smoking..cigars smell through out hallways..very noisy..kids running all morning up stairs. 

Melanie 

on Expedia

7 years ago

It was fifthy! Horrible customer service...rude just ugh 

Anonymous 

on Expedia

7 years ago

The tub was rusty. The refrigerator also was rusty. The coffee table had stained water marks. Needless to say a roach ran across the table. The health department needs to inspect the whole hotel for any other violations. 

Sigfrido 

on Expedia

7 years ago

Nasty hotel , i will never stay there again For a company like hotels.com to be puting ur name upfront with this type of nasty bussiness talks really bad about u as a company 

Anonymous 

on Expedia

7 years ago

Room was not clean, no coffee maker in room, TV had very bad screen. Cook too were not working 

Justine 

on Expedia

7 years ago

The hotel had bed bugs and roaches. Everything was filthy. I was exhausted and did not sleep but maybe 4 hours due to the bugs freaking me out. I ordered dishes and by check out the next day I still did not have them. I checked out and they refused to refund the next night saying Expedia had to refund me. Breakfast was an oat bar and coffee. Nothing else! Worst stay I have ever had.